Complaints Officer - Repairs - Stage 1

Adecco are seeking a dedicated and experienced Complaints Officer on behalf of our Local Authority client to join their Repairs Complaints team.

Make your application after reading the following skill and qualification requirements for this position.

Complaints Officer – Repairs
Public Sector – Local Authority
Temporary Role – 6 months
Full Time – Monday to Friday, 36 hours per week
£21.41 per hour PAYE / £28.28 per hour Umbrella
IT equipment provided
ASAP start
Remote Working AvailableThe successful candidate will be responsible for:

Investigating, resolving, and responding to complaints at Stage 1 of the Corporate complaints procedure, with a particular focus on responsive repairs.
Coordinating and responding to Freedom of Information requests, Data Protection enquiries and complaints, Press enquiries, and Red File cases as they relate to the service.
Handling complaints and enquiries that come through the offices of the Leader of the Council, Chief Executive, Council Executive Directors and Directors, or other Heads of Service.
Coordinating and responding to cases referred to the Local Government Ombudsman (LGO) and enquiries from Members of Parliament and Elected Members of the Council.Requirements:

Previous experience in handling Repairs Complaints is essential.
Strong communication and interpersonal skills.
Ability to manage multiple tasks and meet deadlines.
Knowledge of relevant legislation and procedures.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. xiskglj

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