Complaints Officer - Repairs

Complaints Officer – Repairs Public Sector – Local Government Temporary Role – 3 months possible extension Full Time – Monday to Friday, 36 hours per week £20.74 per hour PAYE / £26.90 per hour Umbrella Hybrid Working – 2 – 3 days in office (Croydon), remainder at home. We are seeking a dedicated and experienced Complaints Officer on behalf of our Local Authority client to join their Housing team. The successful candidate will be responsible for: Investigating, resolving, and responding to complaints at Stage 1 and 2 of the Corporate complaints procedure, with a particular focus on responsive repairs. Coordinating and responding to Freedom of Information requests, Data Protection enquiries and complaints, Press enquiries, and Red File cases as they relate to the service. Handling complaints and enquiries that come through the offices of the Leader of the Council, Chief Executive, Council Executive Directors and Directors, or other Heads of Service. Coordinating and responding to cases referred to the Local Government Ombudsman (LGO) and enquiries from Members of Parliament and Elected Members of the Council.Requirements: Previous experience in handling Repairs Complaints is essential. Strong communication and interpersonal skills. Ability to manage multiple tasks and meet deadlines. Knowledge of relevant legislation and procedures. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information – please copy and paste the following link in to your browser