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- Tasks: Manage and resolve complex complaints in the Homelessness Prevention Team.
- Company: Join Adecco, a leading employment agency dedicated to enhancing service delivery.
- Benefits: Enjoy hybrid working, competitive pay, and IT equipment provided.
- Why this job: Make a real impact by improving services and supporting vulnerable communities.
- Qualifications: Experience in local government complaints and strong communication skills required.
- Other info: Temporary role for 6 months with potential for extension.
The predicted salary is between 40000 - 60000 £ per year.
Adecco are seeking a highly capable and motivated Complaints Officer to join our Local Authority clients Homeless Intervention and Prevention Team. This is a key role focused on enhancing service delivery through effective complaint resolution, stakeholder engagement, and continuous improvement initiatives. About the Role This position plays a critical role in ensuring that customer feedback is handled with professionalism, empathy, and efficiency. You will be responsible for managing complex complaints, responding to member enquiries, and identifying opportunities to improve service quality and operational effectiveness. The role requires close collaboration with colleagues across all levels of the organisation, including senior leadership. Complaints Officer Public Sector – Local Authority Temporary Role – 6 months with possible extension Full Time – Monday to Friday, 36 hours per week £21.72 per hour PAYE / £28.68 per hour Umbrella Hybrid Working – 2 days per week in office (based in Croydon) IT equipment provided ASAP start Key Responsibilities Lead and manage Housing Needs complaints, ensuring adherence to corporate policies and timelines. Investigate and respond to complex complaints, including Stage 2 and Ombudsman cases. Provide expert advice on complaint resolution, including compensation recommendations. Support continuous improvement of complaints systems and processes. Coach and develop staff to embed a positive complaints culture. Collaborate with internal and external stakeholders to ensure effective complaint resolution. Monitor and oversee action plans arising from Ombudsman findings. Maintain up-to-date knowledge of housing legislation and best practices. What We\’re Looking For Essential Knowledge & Experience: Strong understanding of local government complaints processes. Experience in Housing Needs or similar setting. Knowledge of housing legislation and complaint handling codes. Proven track record in managing complex complaints and delivering service improvements.Skills & Abilities: Excellent analytical and problem-solving skills. Strong written and verbal communication. Ability to influence and collaborate across teams. Resilience and adaptability in a fast-paced environment. Commitment to equality, diversity, and customer service excellence. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information – please copy and paste the following link in to your browser
Complaints Officer - Homelessness Prevention Team employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints Officer - Homelessness Prevention Team
✨Tip Number 1
Familiarise yourself with local government complaints processes and housing legislation. This knowledge will not only help you understand the role better but also demonstrate your commitment and expertise during interviews.
✨Tip Number 2
Network with professionals in the homelessness prevention sector. Engaging with current or former Complaints Officers can provide valuable insights into the role and may even lead to referrals or recommendations.
✨Tip Number 3
Prepare for potential interview questions by practising your responses to scenarios involving complex complaint resolution. Highlight your analytical skills and ability to collaborate across teams, as these are crucial for this position.
✨Tip Number 4
Stay updated on best practices in complaint handling and continuous improvement initiatives. Being knowledgeable about current trends will show your proactive approach and dedication to enhancing service delivery.
We think you need these skills to ace Complaints Officer - Homelessness Prevention Team
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and required skills. Tailor your application to highlight your experience in managing complex complaints and your understanding of local government processes.
Highlight Relevant Experience: In your CV and cover letter, emphasise your previous roles related to housing needs or complaint handling. Provide specific examples of how you've successfully resolved complaints and contributed to service improvements.
Showcase Your Skills: Demonstrate your analytical and problem-solving skills in your application. Use clear examples to illustrate your strong written and verbal communication abilities, as well as your capacity to collaborate across teams.
Personalise Your Cover Letter: Craft a compelling cover letter that reflects your passion for customer service excellence and commitment to equality and diversity. Address how you can contribute to enhancing service delivery within the Homelessness Prevention Team.
How to prepare for a job interview at Adecco
✨Understand the Role
Make sure you have a solid grasp of what a Complaints Officer does, especially in the context of homelessness prevention. Familiarise yourself with the key responsibilities listed in the job description, such as managing complex complaints and collaborating with stakeholders.
✨Showcase Your Experience
Prepare to discuss your previous experience in handling complaints, particularly in local government or housing settings. Be ready to provide specific examples of how you've resolved complex issues and contributed to service improvements.
✨Demonstrate Empathy and Communication Skills
Since the role requires professionalism and empathy, practice articulating your thoughts clearly and compassionately. Think of scenarios where you effectively communicated with customers or colleagues to resolve issues.
✨Stay Updated on Legislation
Brush up on current housing legislation and complaint handling codes relevant to the role. Being knowledgeable about these topics will not only impress your interviewers but also show your commitment to continuous improvement in service delivery.