Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist in delivering the Council's Complaints and Information service effectively.
- Company: Local Authority in Barking with a focus on community support.
- Benefits: Competitive pay, hybrid working, and a supportive team environment.
- Why this job: Make a difference by helping resolve community issues and improve services.
- Qualifications: Understanding of complaints procedures and strong communication skills.
- Other info: Initial 3-month contract with potential for growth.
Local Authority in Barking
Pay Rate: £20.96 an hour PAYE / £27.33 an hour UMBRELLA
Hours: 35 Hours a week (Mon-Fri) 9AM-5PM
Duration: Initial 3 month contract
Location: HYBRID WORKING - Minimum 3 days a week in Barking Town Hall
Job Purpose:
- To assist the Customer Feedback Manager in the day-to-day delivery of the Council's Complaints and Information service.
- To assist in the provision of a comprehensive, effective and accessible Complaints and Information service for customers, MPs, Members and senior officers.
Specific Accountabilities of the Role:
- To have a working understanding of statutory and corporate complaints procedures and national legislation regarding the handling and resolution of complaints and information requests.
- To be responsible for the recording, coordination, and resolution of all stage 1 complaints (statutory and corporate) and petitions.
- To provide general advice and information to all staff on Data Protection and Freedom of Information requests.
- To be responsible for the day-to-day processing and resolution of Members of Parliament and Council Member enquiries and requests.
- To provide timely processing of all Freedom of Information, Environmental Information, information and data requests and Subject Access requests, received by the Council.
- To ensure that the Complaints and information service fully complies with the requirements of legislation while providing an excellent level of service to our customers.
Complaints and Information Co-ordinator(FOI) employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints and Information Co-ordinator(FOI)
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those who work in local authorities or have experience with complaints and information coordination. A friendly chat can lead to valuable insights and even job leads.
✨Tip Number 2
Prepare for interviews by practising common questions related to complaints handling and data protection. We recommend role-playing with a friend or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! When you get the chance to meet potential employers, highlight your understanding of statutory procedures and your ability to provide excellent customer service. Make sure they see how you can add value to their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate individuals ready to make a difference in the complaints and information sector.
We think you need these skills to ace Complaints and Information Co-ordinator(FOI)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Complaints and Information Co-ordinator role. Highlight your experience with complaints handling and any relevant legislation knowledge to show us you’re the right fit!
Showcase Your Skills: We want to see your skills in action! Use specific examples from your past experiences that demonstrate your ability to manage complaints and provide excellent customer service. This will help us understand how you can contribute to our team.
Be Clear and Concise: When writing your application, keep it clear and to the point. Avoid jargon and make sure your key points stand out. We appreciate straightforward communication, especially in a role focused on information coordination!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Adecco
✨Know Your Stuff
Make sure you have a solid understanding of the statutory and corporate complaints procedures. Brush up on relevant legislation regarding Freedom of Information requests, as this will show your potential employer that you're serious about the role.
✨Showcase Your Communication Skills
As a Complaints and Information Co-ordinator, you'll need to communicate effectively with various stakeholders. Prepare examples of how you've successfully handled customer feedback or resolved complaints in the past to demonstrate your skills.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to complaints handling. Think through how you would approach resolving a complaint or managing an information request, and be ready to articulate your thought process clearly.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face in the complaints process, or how success is measured in this role. This shows your genuine interest and helps you assess if it's the right fit for you.
