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- Tasks: Resolve public inquiries and manage communications for North Wales Police.
- Company: Join the North Wales Police Force and make a difference in your community.
- Benefits: Earn £14.10 per hour with full-time day shifts and valuable experience.
- Why this job: Be part of a vital team ensuring community safety and well-being.
- Qualifications: NVQ Level 3 or equivalent, strong communication skills, and Welsh speaking required.
- Other info: Dynamic work environment with opportunities for personal growth and development.
Adecco are pleased to be recruiting for a Communications Operator (Days) to work within the North Wales Police Force.
Location: St Asaph
Contract Type: Temporary ongoing
Hourly Rate: £14.10 per hour
End Date: October 2026
Working Pattern: Full Time day shifts Monday to Friday
Please note: This role will be subject to Police Vetting, you will need to have been within the UK for a minimum of 3 years continually.
Overall Purpose of the Job:
As a Communications Operator, you will deliver a professional, effective, and efficient customer service aimed at "getting it right first time." Your role will involve resolving public inquiries, accurately recording information, and deploying resources in a pressurised environment.
Key Responsibilities:
- Receive and resolve public inquiries in line with force policy.
- Provide advice and manage caller expectations, ensuring first contact resolution.
- Analyse and assess risk using various information systems.
- Record relevant information accurately for different audiences, including police departments and external agencies.
- Liaise with external agencies as needed.
- Manage the closure of incidents where appropriate.
- Distribute messages via email, telephone, fax, and intranet.
- Direct police units to incidents through intelligent deployment, maximising resource efficiency.
- Inform and coordinate with other emergency services as required.
- Maintain a log of all incidents and ensure proper scheduling of appointments.
- Update the Force Records Management System and undertake relevant clerical duties.
- Represent colleagues/organisation in various forums and assist at special events or major incidents as needed.
What We’re Looking For:
- NVQ Level 3 or equivalent qualification in Communication, Business, or a Customer-related field, or proven relevant experience.
- Welsh Speaking Level 3 required.
- Typing/word processing skills of 25 - 30 words per minute.
- Strong communication skills with the ability to work well both in a team and independently.
- Intermediate IT skills, particularly with Windows systems.
- Problem-solving skills and the ability to remain calm under pressure.
- A good geographical knowledge of North Wales.
Why Join Us?
This is a fantastic opportunity to be part of a team that plays a vital role in community safety. You will gain valuable experience in a dynamic environment while contributing to the well-being of the public.
If you’re passionate about making a positive impact and possess the skills we need, we would love to hear from you!
How to Apply:
Please submit your CV and a brief cover letter outlining your relevant experience to our client. Don’t miss your chance to join a fulfilling career with a dedicated organisation committed to serving the community!
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
Communications Operator (Days) employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Communications Operator (Days)
✨Tip Number 1
Get to know the company and its values! Before your interview, do a bit of research on North Wales Police. Understanding their mission and how they serve the community will help you connect your skills to their needs.
✨Tip Number 2
Practice your communication skills! As a Communications Operator, you'll need to be clear and concise. Try role-playing common scenarios with a friend or family member to boost your confidence.
✨Tip Number 3
Showcase your problem-solving abilities! Think of examples from your past experiences where you successfully resolved issues under pressure. This will demonstrate your capability to handle the demands of the role.
✨Tip Number 4
Apply through our website! We want to make it easy for you to join us in making a difference. Submitting your application directly through our site ensures it gets to the right people quickly.
We think you need these skills to ace Communications Operator (Days)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights the skills and experiences that match the Communications Operator role. Use keywords from the job description to show we’re on the same page!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Briefly explain why you’re passionate about this role and how your background makes you a perfect fit for our team at North Wales Police.
Showcase Your Communication Skills: Since communication is key in this role, make sure your application reflects your ability to convey information clearly and effectively. Keep it concise and professional!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Don’t miss out on this opportunity!
How to prepare for a job interview at Adecco
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Communications Operator. Familiarise yourself with the key tasks like resolving public inquiries and managing incidents. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As communication is at the heart of this role, prepare to showcase your skills during the interview. Think of examples where you've effectively communicated under pressure or resolved conflicts. Practising these scenarios can help you articulate your experience clearly.
✨Brush Up on IT Skills
Since the job requires intermediate IT skills, especially with Windows systems, be ready to discuss your technical abilities. If you have experience with specific software or systems, mention them. You might even want to do a quick refresher on any relevant tools before the interview.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss situations where you've had to think on your feet and solve problems quickly. The ability to remain calm under pressure is crucial for this role, so share examples that highlight your problem-solving skills and how you handle stressful situations.
