At a Glance
- Tasks: Investigate and resolve customer claims while ensuring excellent communication.
- Company: Join a dynamic team focused on enhancing customer experience.
- Benefits: Competitive pay, flexible hours, and a supportive work environment.
- Other info: Opportunity for growth in a collaborative and customer-focused setting.
- Why this job: Make a real difference in customer satisfaction and retention.
- Qualifications: Experience in fast-paced environments and strong problem-solving skills.
The predicted salary is between 28000 - 30000 £ per year.
We are seeking highly motivated and detail-oriented Case & Claims Handlers to join a dedicated taskforce focused on resolving outstanding customer cases and claims. This is a high-intensity, short-term assignment designed to improve customer experience, resolve historical issues, and support customer retention through efficient case management.
The successful candidates will investigate customer claims, identify root causes of issues, implement corrective actions, and ensure customers are kept informed throughout the resolution process.
Key Responsibilities- Investigate customer cases and claims, with a primary focus on stock balance and pricing discrepancies.
- Resolve cases efficiently and accurately to meet customer requirements.
- Process credits, stock adjustments, and other corrective actions where required.
- Conduct root cause analysis and implement corrective measures to prevent reoccurrence.
- Liaise with internal stakeholders to obtain information and drive resolutions.
- Communicate outcomes and actions taken directly to customers.
- Maintain accurate records of investigations and resolutions.
- Utilise Salesforce and SAP systems to investigate, manage, and process claims.
- Average case and claim resolution time.
- Volume of open cases and claims.
- Quality and accuracy of claim investigations.
- Customer satisfaction and communication effectiveness.
- Experience working in a fast-paced customer-focused environment.
- Strong problem-solving and analytical skills.
- Excellent attention to detail and numeracy skills.
- Confident verbal and written communication skills.
- Ability to prioritise workloads and manage multiple cases simultaneously.
- Experience using Salesforce / SAP.
- Fluent English language skills.
- Experience in customer service, retail, finance, sales, logistics, or a similar operational environment.
- Experience handling customer claims, disputes, or case management processes.
- Self-motivated and proactive.
- Strong sense of ownership and accountability.
- Resilient and able to work effectively under pressure.
- Adaptable and willing to learn new processes and systems.
- Customer-focused with a commitment to delivering positive outcomes.
- Effective team player with strong interpersonal skills.
Customer claims coordinator in Coleshill employer: Adecco
Adecco is an excellent employer, offering a supportive work culture that values flexibility and work-life balance, particularly for the Seasonal DBS Cleaner role in Chelmsford. Employees benefit from a competitive pension scheme and various incentives, alongside opportunities for personal growth and development within a dynamic team environment, making it a rewarding place to contribute to the cleanliness of educational settings.
