At a Glance
- Tasks: Investigate and resolve customer claims while ensuring excellent communication.
- Company: Join a dynamic team focused on enhancing customer experience.
- Benefits: Gain valuable experience in a fast-paced environment with potential for growth.
- Other info: Opportunity to work with Salesforce and SAP systems.
- Why this job: Make a real difference by helping customers and improving their experience.
- Qualifications: Strong problem-solving skills and experience in customer-focused roles.
The predicted salary is between 25000 - 30000 £ per year.
Contract Type: Fixed Term Contract (3 Months)
Location: Coleshill
Working Hours: Monday to Friday, 9:00am - 5:00pm
We are seeking highly motivated and detail-oriented Case & Claims Handlers to join a dedicated taskforce focused on resolving outstanding customer cases and claims. This is a high-intensity, short-term assignment designed to improve customer experience, resolve historical issues, and support customer retention through efficient case management.
The successful candidates will investigate customer claims, identify root causes of issues, implement corrective actions, and ensure customers are kept informed throughout the resolution process.
Key Responsibilities- Investigate customer cases and claims, with a primary focus on stock balance and pricing discrepancies.
- Resolve cases efficiently and accurately to meet customer requirements.
- Process credits, stock adjustments, and other corrective actions where required.
- Conduct root cause analysis and implement corrective measures to prevent reoccurrence.
- Liaise with internal stakeholders to obtain information and drive resolutions.
- Communicate outcomes and actions taken directly to customers.
- Maintain accurate records of investigations and resolutions.
- Utilise Salesforce and SAP systems to investigate, manage, and process claims.
- Average case and claim resolution time.
- Volume of open cases and claims.
- Quality and accuracy of claim investigations.
- Customer satisfaction and communication effectiveness.
- Experience working in a fast-paced customer-focused environment.
- Strong problem-solving and analytical skills.
- Excellent attention to detail and numeracy skills.
- Confident verbal and written communication skills.
- Ability to prioritise workloads and manage multiple cases simultaneously.
- Experience using Salesforce / SAP.
- Fluent English language skills.
- Experience in customer service, retail, finance, sales, logistics, or a similar operational environment.
- Experience handling customer claims, disputes, or case management processes.
- Self-motivated and proactive.
- Strong sense of ownership and accountability.
- Resilient and able to work effectively under pressure.
- Adaptable and willing to learn new processes and systems.
- Customer-focused with a commitment to delivering positive outcomes.
- Effective team player with strong interpersonal skills.
For further details please apply OR contact the team on (phone number removed).
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Case and Claim Handler in Coleshill employer: Adecco
Adecco is an excellent employer, offering a supportive work culture that values flexibility and work-life balance, particularly for the Seasonal DBS Cleaner role in Chelmsford. Employees benefit from a competitive pension scheme and various incentives, alongside opportunities for personal growth and development within a dynamic team environment, making it a rewarding place to contribute to the cleanliness of educational settings.
StudySmarter Expert Advice🤫
We think this is how you could land Case and Claim Handler in Coleshill
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Adecco.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Adecco. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Case and Claim Handler in Coleshill
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Adecco.
How to prepare for a job interview at Adecco
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Adecco's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Adecco offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
