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- Tasks: Be the go-to person for customer inquiries, resolving issues and managing admin tasks.
- Company: Join a leading production company known for its dynamic work environment.
- Benefits: Enjoy a competitive salary and a supportive, inclusive workplace culture.
- Why this job: This role offers a chance to shine in customer service and make a real impact.
- Qualifications: Experience in customer support, excellent communication skills, and proficiency in Microsoft Office required.
- Other info: Work permit needed for non-passport holders; we value diversity and inclusivity.
The predicted salary is between 19760 - 22880 £ per year.
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Job Reference:
60c8ff349a52
Job Views:
61
Posted:
22.06.2025
Expiry Date:
06.08.2025
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Job Description:
Join a dynamic production industry leader as a Customer Services Advisor and be the point of contact for all customer inquiries, ensuring exceptional support and satisfaction. Working as part of our client\’s Customer Services team, you will play a vital role in delivering exceptional customer service and managing various administrative duties.
Key Responsibilities:
- Handle customer queries on the phone and via email, resolving issues efficiently and professionally.
- Chase deliveries with suppliers and couriers, providing proof of deliveries and tracking information for orders.
- Monitor purchase order confirmations and track shipments to ensure timely delivery.
- Raise support tickets to log queries and process returns of faulty or incorrectly ordered goods.
- Manage incoming calls with a friendly and professional manner, resolving and distributing supplier paperwork.
- Communicate effectively with the team and prioritise workload and priorities.
- Collaborate with other departments to ensure successful order processing and sales work.
Person Specification:
- Experience working in a customer support/admin role, passionate about providing outstanding customer service.
- Excellent written and verbal communication skills, with the ability to understand customer pain points and resolve issues.
- Highly organised with excellent attention to detail.
- Ability to balance multiple tasks, deadlines, and customer needs simultaneously.
- Proficient in Microsoft Office, particularly Excel, and experience with Sage is highly advantageous.
- Logistics and supply chain knowledge will be an advantage.
- Excellent customer service, problem-solving, and time management skills.
- Positive attitude, self-motivated, and ability to work well with customers and colleagues at all levels.
Prior experience in taking phone calls and enquiries from cusdtomers / Clients in an office environment required.
This is a fantastic opportunity to join a renowned production company and be a valuable member of their Customer Services team. With a competitive salary between £23, to £26, per annum, you will have the chance to work in a fast-paced, dynamic environment where your customer focus and positive attitude will be greatly appreciated.
If you are ready to take on this exciting challenge and provide exceptional customer support, apply now!
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information.
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Created on 22/06/2025 by TN United Kingdom
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Client Services Administrator employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Administrator
✨Tip Number 1
Familiarise yourself with the company's products and services. Understanding what they offer will help you answer customer queries more effectively and demonstrate your genuine interest in the role during any discussions.
✨Tip Number 2
Brush up on your communication skills, especially over the phone. Since you'll be handling customer inquiries, practice speaking clearly and confidently to ensure you can convey information effectively.
✨Tip Number 3
Get comfortable with Microsoft Excel and any other relevant software like Sage. Being proficient in these tools will not only help you manage tasks efficiently but also show that you're ready to hit the ground running.
✨Tip Number 4
Prepare for potential scenario-based questions during interviews. Think about how you would handle specific customer service situations, as this will showcase your problem-solving skills and ability to remain calm under pressure.
We think you need these skills to ace Client Services Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administration. Use keywords from the job description, such as 'customer support', 'problem-solving', and 'organised' to catch the employer's attention.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've resolved customer issues in the past and how your skills align with the role's requirements.
Highlight Relevant Skills: In your application, emphasise your proficiency in Microsoft Office, particularly Excel, and any experience with Sage. Also, mention your ability to manage multiple tasks and deadlines effectively.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Adecco
✨Showcase Your Customer Service Skills
Be prepared to discuss specific examples of how you've handled customer queries in the past. Highlight your ability to resolve issues efficiently and maintain a positive attitude, as this role heavily relies on exceptional customer service.
✨Demonstrate Organisational Skills
Since the job requires managing multiple tasks and priorities, be ready to explain how you stay organised. You could mention tools or methods you use to track your workload and ensure timely responses to customer inquiries.
✨Familiarise Yourself with Relevant Software
Brush up on your Microsoft Office skills, especially Excel, and if possible, gain a basic understanding of Sage. Being able to discuss your proficiency with these tools will show that you're prepared for the administrative aspects of the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare for scenarios where you might need to handle difficult customers or manage logistical challenges, and think about how you would approach these situations effectively.
