Client Benefits Customer Service Adviser
3 Month Contract
Bristol
On Site Working
The Adecco group is part of Adecco Workforce Solutions (AWS). We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.
We are happy to be recruiting for one of our high-profile Insurance and Risk Management clients. They are currently looking for a Client Benefits Customer Service Adviser to join them for a 3 month contract, however there may be an opportunity for extension.
Overview of the Role:
As a Customer Service Advisor, you will play a key role in supporting our clients in managing the clients Guide Flex platform.
While prior experience in Employee Benefits is advantageous, it is not essential. What we value most is your ability to maintain exceptional attention to detail and deliver outstanding client service, even when under pressure.
Key Responsibilities:
Client Support: Handle client queries through online chat, and phone support, providing timely and professional responses.
Team Collaboration: Work collaboratively within the team to deliver high-quality administration services to both internal and external stakeholders.
Process Adherence: Follow established processes and procedures to ensure efficient and cost-effective client service.
Task Management: Manage your own workload and client requests, ensuring all tasks are completed within agreed deadlines and service levels.
Compliance: Ensure all work complies with internal policies, data protection regulations, and anti-money laundering procedures.
Key Deliverables
Accurate and timely administration of flexible benefit schemes.
Effective management of client communications and queries.
Maintenance of up-to-date and accurate client records, including data history and invoicing.
Delivery of work that meets or exceeds internal and external client expectations.
Skills & Experience:
Proven...
Client Benefits Customer Service Adviser employer: Adecco
Our client in Worthing is an excellent employer, offering a supportive work culture that values teamwork and individual contributions. With competitive pay and flexible hours, employees enjoy a balanced work-life dynamic while having access to growth opportunities within the manufacturing sector. This role as a Kitting Operative not only provides meaningful work but also allows you to be part of a respected organisation committed to excellence.
