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- Tasks: Guide customers through home and motor claims with care and empathy.
- Company: Join Adecco, a leader in customer service excellence.
- Benefits: Competitive salary, annual bonus, generous leave, and health support.
- Other info: Enjoy hybrid working opportunities after 6 months of competence.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: 6 months of customer service experience and strong communication skills.
The predicted salary is between 26200 - 27000 £ per year.
Adecco is recruiting Claims Handlers for the Longbenton site in Newcastle upon Tyne. In this role, you'll guide customers through home and motor claims, providing exceptional service while assessing each case with care and empathy.
Candidates must have a minimum of 6 months' customer service experience, with strong communication and technical skills.
The position offers a competitive salary of £26,200 - £27,000 plus annual bonus, with opportunities for hybrid working after 6 months of competence. Benefits include generous leave and health support.
Claims Handler - Empathetic Customer Care Advocate (Hybrid) employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Handler - Empathetic Customer Care Advocate (Hybrid)
✨Tip Number 1
Get to know the company! Research Adecco and understand their values, especially around customer care. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about guiding customers through claims, make sure you can articulate your thoughts clearly and empathetically. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work at Adecco. Plus, it shows initiative!
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It makes it easier for us to track and gives you a better chance of standing out. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace Claims Handler - Empathetic Customer Care Advocate (Hybrid)
Some tips for your application 🫡
Show Your Empathy: When writing your application, make sure to highlight your ability to connect with customers. We want to see how you’ve handled situations with care and empathy in your previous roles.
Tailor Your Experience: Don’t just list your past jobs; we want to know how your experience relates to the Claims Handler role. Be specific about your customer service experience and how it prepares you for guiding customers through claims.
Communicate Clearly: Strong communication skills are key for us. Make sure your application is clear and concise. Use straightforward language and avoid jargon to ensure your message comes across effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Adecco
✨Show Your Empathy
As a Claims Handler, empathy is key. Prepare examples from your past customer service experience where you demonstrated understanding and care for a customer's situation. This will show that you can connect with clients on a personal level.
✨Brush Up on Technical Skills
Make sure you're familiar with the technical aspects of claims handling. Review common processes and tools used in the industry. Being able to discuss these confidently will impress the interviewers and show you're ready for the role.
✨Practice Your Communication
Strong communication skills are essential for this position. Practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to get comfortable discussing your experiences and answering potential questions.
✨Research Adecco and the Role
Take some time to learn about Adecco and their values, especially regarding customer care. Understanding their approach will help you tailor your answers and demonstrate that you're genuinely interested in the company and the Claims Handler role.