At a Glance
- Tasks: Enhance student experience by providing exceptional support and managing queries.
- Company: Renowned educational institution in London with a vibrant academic community.
- Benefits: Competitive pay, supportive environment, and potential for permanent placement.
- Other info: Dynamic role with opportunities for creativity and collaboration.
- Why this job: Make a real difference in students' academic journeys while developing your skills.
- Qualifications: Degree or equivalent experience, strong relationship-building skills, and IT proficiency.
The predicted salary is between 30000 - 40000 £ per year.
Are you passionate about enhancing the student experience and providing exceptional support in an academic environment? Our client, a renowned educational institution in London, is seeking a dynamic and dedicated Student & Academic Support Officer to join their team on a temporary basis with potential for permanent placement.
Location: London (3 days onsite per week)
Contract: 5 months (with temp to perm potential)
Rate: £19.59 per hour PAYE
What You'll Do:
- Providing seamless customer service to staff and students, addressing queries via multiple channels, including phone, email, and face-to-face interactions.
- Student Support Duties: The role involves answering student queries about programmes and modules, providing general support, and engaging in specialist tasks such as managing complex cases with guidance from experienced colleagues.
- Managing complex student cases, ensuring confidentiality and data integrity.
- Marking Tracker Updates: The role includes updating a large marking tracker spreadsheet alongside three or four colleagues, monitoring assignment completion, and escalating issues when marking is not completed on time.
- Assisting with the monitoring of student attendance, including data collection and record-keeping.
- Supporting course teams with tutorial organization, communication, and module sign-ups.
- Organizing student progression boards and academic advisor allocations.
- Collaborating with colleagues to facilitate University-wide activities such as enrolment, Welcome Week, and graduation.
- Maintaining and populating course Moodle pages and supporting various course-level activities, from student events to external speaker arrangements.
Who You Are:
- The ideal candidate will possess a degree or equivalent work experience.
- Requires some knowledge of university operations, ideally from a background in university administration or student support.
- Strong relationship-building skills with professional and academic staff at all levels.
- Proficiency in IT systems and Microsoft packages.
- An understanding of confidentiality and equality issues related to staff and student matters.
What Sets You Apart:
- A self-motivated and proactive problem solver with a knack for analysing options and making informed decisions.
- Experience in servicing academic committees, including minute-taking and report writing.
- A good grasp of broader issues affecting students within the sector.
- Familiarity with Quality Assurance processes in Higher Education.
Skills You Bring:
- Creativity in identifying and implementing improvements to procedures and systems.
- Excellent numeracy skills for data analysis using spreadsheets.
- Outstanding written and oral communication skills, enabling effective interaction with individuals both internally and externally.
Why Join Us?
This is a fantastic opportunity to contribute to a vibrant academic community while developing your skills in a supportive environment. If you're enthusiastic about making a difference in students' academic journeys and thrive in a collaborative setting, we want to hear from you!
How to Apply:
Ready to embark on this exciting journey? Please submit your CV and a cover letter detailing your relevant experience and why you would be the perfect fit for this role.
Join us in shaping the future of education! Your next adventure awaits!
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information.
Student & Academic Support Officer in City of London employer: Adecco
Join a renowned educational institution in London as a Student & Academic Support Officer, where you will be part of a vibrant academic community dedicated to enhancing the student experience. With a strong focus on professional development and a supportive work culture, this role offers the chance to make a meaningful impact while collaborating with passionate colleagues. Enjoy the benefits of working in a dynamic environment that values inclusivity and provides opportunities for growth within the higher education sector.
StudySmarter Expert Advice🤫
We think this is how you could land Student & Academic Support Officer in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the education sector, attend relevant events, and don’t be shy about asking for informational interviews. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for those interviews! Research the institution and its values, and think about how your skills align with their mission. We want you to shine, so practice common interview questions and have some examples ready to showcase your experience.
✨Tip Number 3
Follow up after your interviews! A quick thank-you email can go a long way in leaving a positive impression. It shows you’re genuinely interested in the role and helps keep you on their radar.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, we’re here to support you every step of the way!
We think you need these skills to ace Student & Academic Support Officer in City of London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Student & Academic Support Officer role. Highlight any relevant experience in student support or university administration to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share your passion for enhancing the student experience and explain why you’re the perfect fit for this role. Be genuine and let your personality come through.
Showcase Your Communication Skills:Since this role involves a lot of interaction with students and staff, make sure to demonstrate your outstanding written communication skills in your application. Clear and concise language will go a long way!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and helps us keep track of all applicants efficiently!
How to prepare for a job interview at Adecco
✨Know Your Stuff
Before the interview, make sure you understand the role of a Student & Academic Support Officer. Familiarise yourself with the responsibilities listed in the job description, such as managing student queries and updating marking trackers. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Skills
Highlight your relationship-building skills and any relevant experience in university administration or student support. Prepare examples of how you've successfully handled complex cases or improved processes in previous roles. This will demonstrate your ability to thrive in a collaborative academic environment.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member to practice your responses. Focus on articulating your thoughts clearly, especially when discussing your problem-solving abilities and understanding of confidentiality issues. The more comfortable you are speaking about your experiences, the more confident you'll feel during the actual interview.
✨Ask Thoughtful Questions
Prepare a few insightful questions to ask at the end of the interview. Inquire about the team dynamics, the challenges they face in student support, or how success is measured in this role. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.
