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For Companies At a Glance
- Tasks: Provide top-notch IT support to students and staff in a dynamic higher education environment.
- Company: Join a forward-thinking institution that values innovation and collaboration.
- Benefits: Competitive day rate, hybrid working, and opportunities for professional growth.
- Other info: Great chance to gain experience in a supportive team while enhancing your tech skills.
- Why this job: Be the go-to tech hero, solving problems and making a difference every day.
- Qualifications: Customer-focused attitude and basic IT support skills are essential.
The predicted salary is between 30000 - 30000 £ per year.
Location: Uxbridge (Hybrid)
Duration: 3 Months Initially
Day Rate: £300
IR35: Outside
Role Overview
We are seeking a customer-focused IT Support Officer to provide high-quality, front-line IT support to users within a higher education environment. Acting as the first point of contact for IT queries, you will deliver technical assistance across various channels including in-person, phone, email, and chat. The role requires a proactive approach to problem-solving, a strong customer service ethic, and the ability to work collaboratively within a wider IT support team.
Key Responsibilities
- Provide friendly, professional, and customer-focused front-of-house IT support
- Assist users with device connectivity, printing, software access, and general IT enquiries
- Monitor, prioritise, and resolve support tickets within agreed service levels
- Deploy and support hardware and equipment in line with institutional standards
- Apply ITIL-aligned service management processes
- Investigate and escalate incidents, documenting key actions and outcomes
- Support user testing, pilot rollouts, and feedback gathering for new services
- Supervise and support junior team members during operational hours
- Maintain accurate documentation and update the internal knowledge base
- Deliver basic training and user guidance on supported systems and software
- Support university events such as exams, enrolment, and registration
- Ensure compliance with IT and Health & Safety policies, including risk assessments
- Participate in process improvement initiatives and service reviews
ServiceDesk Analyst - Uxbridge in City of London employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ServiceDesk Analyst - Uxbridge in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in higher education. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common IT support scenarios. Think about how you’d handle tricky customer queries or technical issues. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Show off your problem-solving skills! During interviews, share specific examples of how you’ve tackled IT challenges in the past. This will demonstrate your proactive approach and customer service ethic.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are keen to join our team directly.
We think you need these skills to ace ServiceDesk Analyst - Uxbridge in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the ServiceDesk Analyst role. Highlight any customer service experience and IT support skills, as these are key for us in this position.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our team. Be sure to mention your proactive problem-solving approach.
Showcase Your Communication Skills: As a front-line IT support officer, communication is crucial. In your application, demonstrate your ability to convey technical information clearly and concisely, whether it's in writing or verbally.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Adecco
✨Know Your Stuff
Make sure you brush up on your IT knowledge, especially around common issues like device connectivity and software access. Familiarise yourself with ITIL processes as well, since they’re key to the role.
✨Show Off Your Customer Service Skills
Since this role is all about providing top-notch support, be ready to share examples of how you've handled customer queries in the past. Highlight your proactive problem-solving approach and any experience you have in a similar environment.
✨Practice Makes Perfect
Consider doing mock interviews with a friend or family member. Focus on articulating your thoughts clearly and confidently, especially when discussing technical scenarios or how you would handle specific IT support situations.
✨Ask Smart Questions
Prepare some insightful questions about the team dynamics, the tools they use, or their approach to process improvement. This shows your genuine interest in the role and helps you gauge if it’s the right fit for you.