Quality Officer Location: Remote (occasional office travel to Canary Wharf office) Salary: £42,935 We're looking for a detail-driven Quality Officer to join a high-performing team focused on improving service delivery and outcomes. You'll assess casework, analyse data, and provide insight that drives continuous improvement and excellence. Key Responsibilities: Quality assure casework and decisions against agreed standards Identify trends, insights, and areas for improvement Produce clear recommendations to enhance performance Support continuous improvement initiatives across the organisation Ensure compliance with policies, processes, and frameworks What We're Looking For: Experience in Quality Assurance within complaints or customer service Strong analytical skills and ability to assess complex data Excellent attention to detail and decision-making ability Confident communicator able to present insights clearly Ability to manage workload and meet targets 💡 Experience in housing or regulated environments is a plus
