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For Companies At a Glance
- Tasks: Manage payment investigations and enhance operational processes in a dynamic financial services team.
- Company: Join a leading financial services firm with a commitment to inclusivity and innovation.
- Benefits: Hybrid working, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact on payment processes while developing your skills in a supportive environment.
- Qualifications: Experience in payment investigations and strong communication skills are essential.
- Other info: Be part of a collaborative team focused on driving positive social change.
The predicted salary is between 35000 - 45000 £ per year.
Location: London (Hybrid)
Duration: 12 months (likely extension)
Working Pattern: Full Time
Role Overview
We are seeking a detail-oriented Payments & Investigations Analyst to join our financial services team. In this pivotal role, you will ensure that daily operational tasks are completed accurately, on time, and in line with our established procedures. You will address issues proactively, maintain operational standards, and enhance our payment-related processes.
Key Responsibilities
- Manage group email inboxes, ensuring timely responses to all inquiries.
- Process payment-related investigations daily, resolving outstanding items efficiently.
- Execute daily cash pooling to meet customer target balances within set deadlines.
- Ensure all investigations are addressed within 24 hours, keeping all stakeholders informed.
- Oversee the SAA Messaging database, allocating incoming SWIFT messages to relevant teams.
- Analyse and report on compliance with regulation EU2023/1113 for EMEA offices, documenting any failed transactions as investigations.
- Generate monthly reports on investigations related to EU2023/1113.
- Respond to Requests for Information (RFI) from internal and external departments, ensuring adherence to SLA guidelines.
- Contribute to cross-training initiatives and team succession planning, providing one-on-one reviews and appraisals.
- Assist in the creation and execution of User Acceptance Testing (UAT) plans and scripts.
Accountabilities
- Build and maintain trusting relationships with internal and external customers.
- Regularly review and update desktop procedures to ensure compliance with bank policies.
- Propose ideas for improving efficiency through Kaizen principles.
- Collaborate with team members to meet objectives and complete ad hoc tasks within defined timeframes.
- Follow compliance procedures diligently, attending training sessions and applying learnings to daily operations.
Knowledge, Skills, and Experience Required
- Strong understanding of payment-related investigations, including sanctions and fraud RFIs.
- Proficient in commercial payments, CHAPS, BACS, SWIFT, SEPA DD, SEPA CT, and local ACH systems.
- Familiarity with retail banking products, such as cheques and direct debits, is advantageous.
- Excellent customer service skills with the ability to think critically and apply risk-based logic to resolve issues.
- Strong communication skills, capable of engaging effectively at all levels.
- Self-motivated, energetic, flexible, and collaborative.
- Experience in User Acceptance Testing (UAT) is essential.
Join Us
If you are ready to take on a vital role in our financial services team and contribute to enhancing our payment processes, we encourage you to apply. Bring your expertise, innovative ideas, and collaborative spirit to our organisation and help us drive positive social change.
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Payments & Investigations Analyst in City of London employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Payments & Investigations Analyst in City of London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their payment processes and compliance regulations. This will help you answer questions confidently and show that you're genuinely interested.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to payment investigations and customer service. Role-playing with a friend can help you feel more at ease when it’s your turn to shine.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Payments & Investigations Analyst in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Payments & Investigations Analyst role. Highlight relevant experience, especially in payment-related investigations and compliance. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Keep it concise but impactful – we love a good story!
Showcase Your Skills: In your application, don’t forget to showcase your strong communication and customer service skills. Mention any experience with UAT or payment systems like SWIFT and BACS. We’re keen to see how you can bring value to our operations!
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Let’s get started on this journey together!
How to prepare for a job interview at Adecco
✨Know Your Payments Inside Out
Make sure you brush up on your knowledge of payment-related investigations, including sanctions and fraud RFIs. Familiarity with systems like CHAPS, BACS, and SWIFT will give you an edge. Be ready to discuss how you've handled similar tasks in the past.
✨Showcase Your Problem-Solving Skills
Prepare examples that demonstrate your ability to think critically and apply risk-based logic to resolve issues. Think about specific situations where you’ve successfully managed investigations or improved processes, as this will highlight your proactive approach.
✨Communicate Clearly and Confidently
Strong communication skills are key for this role. Practice articulating your thoughts clearly and engagingly. You might be asked to explain complex concepts, so being able to simplify your explanations will impress your interviewers.
✨Be Ready for UAT Discussions
Since experience in User Acceptance Testing (UAT) is essential, prepare to discuss your previous UAT experiences. Think about the plans and scripts you’ve created and executed, and be ready to share how you ensured compliance and quality in your testing.