Neighbourhood Housing Officer
Locations: Hanwell Housing Hub, W7 1DX & Perceval House, W5 2HL. Working Pattern: Hybrid (2-4 days office-based per week, depending on business needs). Hours: 35 hours per week, Monday-Friday. Contract: 3 months initial assignment (likely extension). Start Date: ASAP. Rate: £22.02 - £24.48 PAYE (£28.71 - £31.69 Umbrella).
An excellent opportunity has arisen for an experienced Neighbourhood Housing Officer to join a busy and customer-focused Housing Management team. This role is ideal for housing professionals who enjoy working directly with residents, managing their own patch, and making a positive impact within local communities.
The successful candidate will provide a high-quality neighbourhood housing management service, ensuring residents are supported to sustain their tenancies while delivering excellent customer service and resolving housing management issues effectively.
Key Responsibilities
- Manage a designated patch of properties, including social housing tenancies.
- Conduct tenancy management activities including tenancy sign-ups, tenancy reviews, estate inspections, visits and tenancy enforcement.
- Deliver excellent customer service, responding to resident enquiries and resolving issues promptly.
- Support vulnerable residents and make referrals to relevant support services where required.
- Investigate breaches of tenancy agreements and low-level anti-social behaviour cases.
- Work closely with internal departments and external agencies to support residents and improve neighbourhoods.
- Carry out estate inspections and monitor communal areas to ensure they remain safe and well maintained.
- Assist with void management, lettings processes and tenancy sustainment activities.
- Maintain accurate records and ensure compliance with housing legislation, policies and procedures.
About You
- Experience working in a front-line housing or customer-facing environment.
- Experience managing social housing residents and housing casework.
- Experience delivering exceptional customer service.
- Strong communication and relationship-building skills.
- The ability to work independently and manage a varied workload.
- A flexible and proactive approach to work.
- Experience working collaboratively as part of a team.
- Good IT and administration skills, with the ability to maintain accurate records.
- GCSEs (or equivalent), including English and Maths.
Why Apply?
- Hybrid working arrangement.
- Opportunity to manage your own neighbourhood patch.
- Varied and rewarding role supporting local communities.
- Potential for contract extension.
- Join a supportive and experienced housing management team.
The Adecco Group UK & Ireland is an Equal Opportunities Employer.
Neighbourhood Housing Officer in City of London employer: Adecco
Our client in Worthing is an excellent employer, offering a supportive work culture that values teamwork and individual contributions. With competitive pay and flexible hours, employees enjoy a balanced work-life dynamic while having access to growth opportunities within the manufacturing sector. This role as a Kitting Operative not only provides meaningful work but also allows you to be part of a respected organisation committed to excellence.
