Assistant - Visual Impairment Support
Location: Barking Town Hall, London Borough of Barking & Dagenham
Hours: Monday to Friday, 09:00 - 16:30 (Full-time, on-site)
Pay: £15.00 per hour
Contract: Initially 3 months (with funding secured for up to 3 years)
About the Role
We are seeking a dedicated and compassionate Assistant to assist a visually impaired member of staff within the Customer Service team at the London Borough of Barking & Dagenham.
Working closely with the employee, you will provide practical, day-to-day support to enable them to successfully carry out their role handling public enquiries relating to waste, education, housing, council tax, electoral enquiries, and more.
This position is funded via Access to Work, with strong long-term potential.
Key Responsibilities
- Provide 1:1 support to enable effective completion of daily tasks
- Assist with navigation of websites, systems, and digital platforms
- Support with saving documents and managing files
- Carry out data protection checks to ensure service users are correctly identified
- Communicate clearly and effectively at all times
- Follow instructions and adapt support based on individual needs
- Assist with developing skills (upskilling) where required
- Demonstrate patience, understanding, and active listening
Systems & Training
Full training will be provided on internal systems, such as:
- FreshDesk
- OpenHousing
- Payment and telephony systems
You will be expected to confidently support the use of:
- Microsoft Teams
- Word, Excel, Outlook
- SharePoint & OneDrive
Candidate Profile
We are looking for someone who:
- Is IT literate and confident navigating multiple systems
- Has strong communication and interpersonal skills
- Is patient, reliable, and attentive to detail
- Can follow direction while working collaboratively
- Has a proactive and supportive approach
- Ideally has experience in support work or similar environments (desirable but not essential)
Working Arrangements
Based full-time on-site at Barking Town Hall
You will need to be flexible to align with the employee's schedule
Please note: when the employee is on annual leave, you will not be required to work, and you will be expected (where possible) to align your leave accordingly
Recruitment Process
Interview Date: 14th August
- Interview with the Team
- IT and troubleshooting assessment
- Final meeting with the employee you will support
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