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- Tasks: Manage credit-approved deals and ensure smooth loan servicing.
- Company: Join a leading financial services firm with a focus on innovation.
- Benefits: Competitive daily rate, remote work options, and inclusive culture.
- Why this job: Be a key player in operational continuity during exciting changes.
- Qualifications: 8 years in financial services with strong lending operations experience.
- Other info: Dynamic role with opportunities for professional growth and development.
Contract Length: 12 weeks
Daily Rate: From £400 to £475 (inside IR35 via umbrella)
Location: Remote Working Available (UK based)
Candidates must be immediately available to start
About the Role: Our client is seeking an experienced Operations professional to join their team as a Completions Officer / Case Manager for a twelve-week fixed-term contract. This hands-on role is pivotal in maintaining operational continuity during a period of change across New Business and Portfolio Operations. You will be the central coordination point for deal completions and ongoing loan servicing.
Key Responsibilities:
- New Business & Completions: Manage and progress credit-approved deals from approval to drawdown, ensuring timely and accurate completion. Provide day-to-day oversight across the completions pipeline, proactively identifying and resolving delays or bottlenecks. Liaise with Lending Managers, Underwriters, Legal, Compliance, solicitors, and valuers to ensure a seamless end-to-end process. Conduct KYC and AML checks, ensuring compliance with all regulatory and internal requirements prior to drawdown. Oversee credit searches and loan data entry, maintaining high standards of accuracy and data integrity.
- Portfolio Operations & Servicing: Support the ongoing servicing and performance management of the loan portfolio. Monitor compliance with borrower obligations and internal policies through effective covenant reporting. Manage loan lifecycle events such as extensions, redemptions, restructures, and variations, ensuring alignment with risk appetite. Assist with arrears management, collections, and early-stage enforcement activity, collaborating with internal teams and external partners for timely resolution.
- Operational Delivery & Change Support: Act as a central coordination point during transitions, ensuring clarity of ownership and smooth handovers between teams. Utilise internal systems (including nCino) to track workflows, maintain records, and support MI and reporting. Help deliver against SLAs and KPIs while maintaining a strong execution-focused approach during change. Contribute to system testing, enhancements, and short-term process improvements or automation initiatives. Provide operational support for project, transformation, or remediation activities as needed. Ensure compliance with regulatory requirements and internal policies throughout all activities.
Required Skills & Experience:
- 8 years of experience in financial services with a strong focus on lending operations and loan servicing.
- Essential experience in bridging lending; exposure to other lending products is a plus.
- Practical understanding of completions/drawdown and post-completion portfolio servicing.
- Solid knowledge of KYC and AML requirements within lending operations.
- Experience in covenant monitoring, extensions, redemptions, arrears, or collections activity.
- Proven ability to serve as a coordination or "bridge" role during periods of change or increased workload.
- Experience managing relationships with third-party suppliers such as solicitors and valuers.
- Proficient in loan origination and servicing systems with a strong focus on data quality.
- Highly organised, execution-focused, and comfortable in a fast-paced environment.
- Strong communication and stakeholder management skills.
- Familiarity with nCino or similar workflow/loan management platforms is beneficial.
Apply Now! Please submit your CV and a brief cover letter outlining your relevant experience and interest in the role.
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Locations
Completions Officer / Case Manager in City of London, London employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Completions Officer / Case Manager in City of London, London
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector, especially those who know about lending operations. A friendly chat can lead to insider info on job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on your KYC and AML knowledge. Be ready to discuss how you've handled completions and loan servicing in the past. We want you to show off your expertise!
✨Tip Number 3
Don’t just apply anywhere; focus on roles that match your skills. Use our website to find positions that fit your experience in bridging lending and loan servicing. It’s all about finding the right fit!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can keep you top of mind. Plus, it shows your enthusiasm for the role. Let’s make sure they remember you!
We think you need these skills to ace Completions Officer / Case Manager in City of London, London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Completions Officer / Case Manager role. Highlight your experience in lending operations and loan servicing, as well as any specific skills that match the job description. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're interested in this role and how your experience makes you a perfect fit. Keep it concise but impactful – we love a good story that connects your past roles to what we need at StudySmarter.
Showcase Your Skills: Don’t forget to showcase your skills in KYC, AML, and loan servicing. Mention any relevant tools or systems you've used, like nCino, to demonstrate your technical proficiency. We’re keen on candidates who can hit the ground running!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Adecco
✨Know Your Stuff
Make sure you brush up on your knowledge of lending operations and loan servicing. Familiarise yourself with KYC and AML requirements, as well as the specifics of completions and drawdown processes. This will help you answer questions confidently and demonstrate your expertise.
✨Showcase Your Coordination Skills
Since this role involves acting as a central coordination point, be ready to discuss your experience in managing relationships with various stakeholders like solicitors and valuers. Prepare examples of how you've successfully navigated complex situations or resolved bottlenecks in previous roles.
✨Be Ready for Change
This position is all about maintaining operational continuity during periods of change. Think of instances where you've adapted to new processes or systems, and be prepared to share how you contributed to smooth transitions in your past roles.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company's current challenges or upcoming projects. This shows your genuine interest in the role and helps you understand how you can contribute effectively from day one.
