At a Glance
- Tasks: Coordinate customer orders and ensure timely updates on delivery status.
- Company: Join a leading manufacturing company in the industrial vehicle sector.
- Benefits: Immediate start, dynamic work environment, and equal opportunities for all.
- Other info: 9-month contract with potential for growth and learning.
- Why this job: Make a real impact by delivering outstanding customer service.
- Qualifications: 3 years in customer service, strong communication, and organisational skills.
The predicted salary is between 28800 - 43200 £ per year.
Are you passionate about delivering outstanding customer service? Join our client, a leading manufacturing company in the industrial vehicle sector, and play a key role in ensuring customer satisfaction! With an immediate start available, this is your chance to thrive in a dynamic environment.
Responsibilities
- Co-ordinate customer order fulfilment with precision.
- Liaise with site production and keep customers updated on delivery status.
- Process customer sales orders efficiently using the ERP system.
- Raise stock replenishment orders as needed.
- Manage and update customer portals for key accounts seamlessly.
- Establish, manage, and update customer price lists accurately.
- Input Bills of Materials (BOMs) for parts in manufacture, liaising with the Commercial & Manufacturing team as required.
Qualifications
- A confident and professional manner when dealing with customers.
- A self-motivated attitude paired with a desire to learn.
- Strong communication skills to engage effectively with all internal departments.
- Excellent organizational skills with a keen eye for detail.
- A process-oriented mindset, capable of working independently or as part of a team.
Professional Qualifications / Education
- Minimum 3 years of experience in a Customer Service or sales administration role.
- Proficient in MS Office and computer literate.
- Familiarity with ERP systems for processing orders.
- An eagerness to learn about Bills of Material.
- Experience in document control and administration is a plus.
Working Hours: Monday-Thursday 8am-4:30pm & Friday 8am-1pm
Duration Of Contract: 9 months FTC (Maternity cover)
Equal Opportunities Statement
We are proud to be an equal opportunities employer and encourage applications from all qualified individuals, regardless of race, sex, disability, religion/belief, sexual orientation, or age.
Health and Safety
The successful candidate must adhere to all health and safety guidelines and procedures to ensure a safe working environment for everyone.
Manufacturing Customer Service Co-ordinator in Chesterfield employer: Adecco
Join a leading manufacturing company in the industrial vehicle sector, where your passion for outstanding customer service will be valued and rewarded. With a supportive work culture that prioritises employee growth and development, you will have the opportunity to thrive in a dynamic environment while enjoying a competitive benefits package. Located in a vibrant area, this role offers a chance to make a meaningful impact on customer satisfaction and contribute to a team dedicated to excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Manufacturing Customer Service Co-ordinator in Chesterfield
✨Tip Number 1
Get to know the company inside out! Research their values, products, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Manufacturing Customer Service Co-ordinator in Chesterfield
Some tips for your application 🫡
Show Your Passion for Customer Service:Make sure to highlight your enthusiasm for delivering outstanding customer service in your application. We want to see how you can bring that passion to our team and ensure customer satisfaction!
Be Precise and Organised:Since the role involves coordinating customer order fulfilment, it’s crucial to demonstrate your organisational skills. Share examples of how you've managed tasks efficiently and kept everything on track in previous roles.
Highlight Your Communication Skills:Strong communication is key in this position. We’d love to hear about your experiences liaising with different departments or customers. Show us how you can engage effectively and keep everyone updated!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you started on this exciting opportunity in the manufacturing sector.
How to prepare for a job interview at Adecco
✨Know the Company Inside Out
Before your interview, take some time to research the manufacturing company and its products. Understand their values, mission, and recent developments in the industrial vehicle sector. This will not only impress your interviewers but also help you tailor your answers to align with their goals.
✨Showcase Your Customer Service Skills
Since the role focuses on customer service, prepare specific examples from your past experiences where you delivered outstanding service. Highlight situations where you resolved issues or improved customer satisfaction, as this will demonstrate your capability to excel in the position.
✨Familiarise Yourself with ERP Systems
Given that the job involves processing orders through an ERP system, brush up on your knowledge of these systems. If you have experience with a particular ERP software, be ready to discuss it. If not, show your eagerness to learn and adapt quickly to new technologies.
✨Prepare Questions for Them
Interviews are a two-way street, so think of insightful questions to ask your interviewers. Inquire about the team dynamics, how they measure customer satisfaction, or what challenges the company is currently facing. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
