At a Glance
- Tasks: Support and optimise network environments while troubleshooting incidents and ensuring data quality.
- Company: Join Pontoon, a diverse employment consultancy that values your unique skills and experiences.
- Benefits: Competitive salary, hybrid work model, and a supportive environment for career growth.
- Other info: Inclusive workplace committed to supporting candidates from all backgrounds.
- Why this job: Make a real impact in network support and work with cutting-edge technologies.
- Qualifications: Experience with network infrastructure and tools like Splunk and Wireshark.
Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.
Location: Chester - Hybrid (3 days in office is essential) (4 days in 3 days off shifts)
Contract: 12 months with possible extension.
Salary: £45,000 - £50,000
Description:
- Operational support of network environments: Switching, Routing (underlay and overlay), Firewall, Traffic Management, Content Inspection, and DNS.
- Identify service impact, interpret monitors, dashboards, traffic captures, and logs using: Splunk, SevOne, IBM Watson AI Ops, Wireshark, NetScout, and Gigamon Cisco Nexus / ACI, Arista CloudVision, VMware vSphere.
- Identify possible production failure scenarios through eyes on glass monitoring of IT infrastructure Services.
- React to the failure according to business impact, and communicate with management and technical escalation.
- Initiate production support triage efforts for network infrastructure incidents, manage bridge line troubleshooting and appropriate team engagement, engage in technical research and troubleshooting, and escalate to next level of leadership as needed.
- Provide status updates and technical detail for awareness communications, ensure accuracy of all communications sent, and ensure any necessary follow-ups are scheduled.
- Responsible for data quality and completion of incident tickets, including ensuring all impacts are accurately recorded and documented in the system of record.
- Work ad-hoc reports and offline incidents at the direction of the senior team members or leadership.
- Promote and enforce production governance during triage/testing and fix efforts, exercise judgment within defined procedures and practices to determine appropriate action.
- Adhere to design standards and global design authority processes and procedures.
- Assemble professional documents based on existing templates and provide accurate work descriptions with assumptions and caveats.
Skills:
- Splunk, SevOne, IBM Watson AI Ops, Wireshark, NetScout, and Gigamon Cisco Nexus / ACI, Arista CloudVision, VMware vSphere.
- Understanding of enterprise network infrastructure (routing, switching, wireless, SD-WAN).
- Hands-on experience with Splunk for data ingestion, searches, dashboards, and alerts.
- Experience working with network telemetry sources such as SNMP, syslog, telemetry streams, APIs, and device metrics.
- Ability to translate raw telemetry into actionable insights for Operations teams.
- Strong analytical skills and attention to data quality.
- Good communication skills to work effectively with Engineering and Operations teams.
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
Network Support Engineer in Chester employer: Adecco
At Pontoon, we pride ourselves on being an inclusive employer that values diversity and fosters a supportive work culture. As a Network Support Engineer in Chester, you'll benefit from a hybrid working model, competitive salary, and opportunities for professional growth while contributing to a team that prioritises collaboration and innovation. Join us to enhance your career in a dynamic environment where your skills and unique experiences are celebrated.
StudySmarter Expert Advice🤫
We think this is how you could land Network Support Engineer in Chester
✨Get Involved in the Cybersecurity Community
Diving into the cybersecurity community is key for landing that full-time gig. Join forums like Reddit's r/cybersecurity or attend local meetups to connect with industry veterans and other job seekers. Networking is everything in this field—don’t just be a passive lurker!
✨Show Off Your Skills with Capture the Flag Competitions
Participate in Capture the Flag (CTF) competitions; these are not just a fun way to boost your skills but also a chance to showcase your talent to potential employers. Many companies, including Adecco, love seeing candidates who actively engage in these challenges.
✨Tailor Your Online Presence
Make sure your LinkedIn and any professional profiles reflect your cybersecurity expertise. Share your projects, whether they’re personal or from a previous role, to catch the eye of hiring managers. This is how they’ll find your passion and commitment to the field!
✨Apply Directly Through Adecco
Don’t forget to head straight to our website and check out any openings for cybersecurity roles at Adecco. Applying directly can sometimes give you an edge, especially if you can mention that you've been following our work or engaging in the community.
We think you need these skills to ace Network Support Engineer in Chester
Some tips for your application 🫡
Show off your technical skills:In cybersecurity, it's crucial to highlight your technical prowess. Make sure your CV showcases specific skills like network security, penetration testing, or threat analysis. If you have relevant certifications (like CEH or CISSP), pop those on the front page to grab attention!
Tailor your portfolio for the role:Even for a full-time role, a portfolio can set you apart. If you've worked on any cybersecurity projects—be it CTF challenges, security assessments, or research papers—include these in your application. This demonstrates not just your skills, but also your hands-on experience!
Use real-world examples:When writing your cover letter, don’t just stick to your qualifications. Share real-world examples of how you’ve tackled security issues or vulnerabilities. This gives the hiring team at Adecco insight into your practical problem-solving abilities and makes your application memorable.
Demonstrate your passion for cybersecurity:Cybersecurity is an ever-evolving field, so show us that you’re always learning! Mention any recent courses, webinars, or industry events you’ve attended. This not only exhibits your enthusiasm but also signals to Adecco that you’re committed to staying ahead in the game.
How to prepare for a job interview at Adecco
✨Sharpen Your Technical Skills
For a role in cybersecurity, it’s essential to be up-to-date with the latest tools and techniques. Brush up on your knowledge of firewalls, intrusion detection systems, and vulnerability assessment tools. Be ready to discuss specific scenarios where you’ve applied these skills, as hands-on experience can really set us apart in interviews.
✨Prepare for Scenario-Based Questions
Expect the interviewers at Adecco to throw in some hypothetical situations to see how you’d handle them. Think about common security breaches or incidents and be prepared to explain how you would respond. This not only shows your problem-solving skills but also your understanding of real-world cybersecurity challenges.
✨Highlight Your Certifications
Certifications like CompTIA Security+, CISSP, or CEH can give you a significant edge in a full-time role in cybersecurity. Make sure to mention these during your interview and be prepared to discuss what you learned through those certifications and how they relate to the position at Adecco.
✨Show Your Passion for Cybersecurity
Since you’re going for a full-time gig, showing genuine enthusiasm for the field can make all the difference. Share any personal projects, blogs, or communities you’re part of that relate to cybersecurity. This not only showcases your passion but also your commitment to staying engaged in this ever-evolving field.
