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- Tasks: Provide first-line IT support and troubleshoot tech issues for users.
- Company: Join a supportive, forward-thinking organisation in the tech industry.
- Benefits: Enjoy a competitive salary, hybrid working, and a friendly team environment.
- Why this job: Kickstart your IT career with hands-on experience and growth opportunities.
- Qualifications: Customer support experience and basic IT knowledge are preferred.
- Other info: Perfect for recent graduates or apprentices eager to learn and develop.
The predicted salary is between 24000 - 25000 £ per year.
Are you at the start of your IT career and looking for a role where you can learn, grow, and make a real impact? This is an excellent opportunity to join a supportive and forward-thinking organisation as a Junior IT Support Specialist, where you'll gain hands-on experience across a wide range of technologies while supporting users day to day.
This role is ideal for a recent apprentice, graduate, or someone with practical IT support experience who is eager to develop their skills in a collaborative environment.
Responsibilities- Providing first-line IT support to local and global users across hardware, software, and network issues
- Responding to support requests via phone, email, helpdesk tickets, and in person
- Diagnosing and troubleshooting IT and network issues in both office and production environments
- Setting up, configuring, and maintaining computers, phones, printers, and other IT equipment
- Logging issues, resolutions, and ongoing problems accurately within the helpdesk system
- Escalating complex or unresolved issues to senior IT support or development teams
- Communicating clearly and confidently with non-technical users
- Creating and maintaining knowledge base articles and support documentation
- Supporting continuous improvement initiatives within IT support processes
- Previous experience in a customer support or IT helpdesk role (apprenticeships and work experience placements welcome)
- A solid understanding of operating systems, software applications, and troubleshooting techniques
- Basic knowledge of Active Directory, DNS, DHCP, and Group Policies
- Fundamental networking knowledge, including IP addressing, LAN, Wi-Fi, VPN, and VLANs
- Strong communication skills with the ability to identify root causes and explain solutions clearly
- English and Maths GCSE (Grade 5 or above)
- Ability to work independently while managing priorities effectively
- Strong organisational skills and attention to detail
- A proactive mindset with an interest in improving IT systems and processes
- Valid driving or bike licence and access to own transport
- Competitive starting salary of £24,000-£25,000
- Monday to Friday working hours - no shifts or weekends
- Hybrid working for improved flexibility
- Supportive team environment with opportunities to learn and progress
- Exposure to a wide range of IT systems and technologies
If you're enthusiastic about IT, enjoy problem-solving, and want to build a long-term career in technology, this role offers the perfect next step!
Apply now - please note that only shortlisted candidates will be contacted.
Junior IT Support Specialist in Cheltenham employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior IT Support Specialist in Cheltenham
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who work in IT. They might know of openings or can give you a heads-up about companies looking for someone just like you.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or using online resources can help you feel more confident. Remember, it’s all about showcasing your problem-solving skills and enthusiasm for IT.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It shows your interest and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you. Plus, it’s a great way to ensure your application gets seen by the right people. Don’t miss out!
We think you need these skills to ace Junior IT Support Specialist in Cheltenham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Junior IT Support Specialist role. Highlight any relevant IT support experience, even if it’s from an apprenticeship or work placement.
Craft a Compelling Cover Letter: Use your cover letter to showcase your enthusiasm for IT and problem-solving. Mention specific technologies or experiences that relate to the job description to grab our attention!
Show Off Your Communication Skills: Since you'll be supporting users, it's crucial to demonstrate your ability to communicate clearly. Use straightforward language in your application to show us you can explain tech concepts to non-technical folks.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Adecco
✨Know Your Tech Basics
Brush up on your understanding of operating systems, software applications, and basic networking concepts like IP addressing and DNS. Being able to discuss these topics confidently will show that you’re ready for the role.
✨Practice Problem-Solving Scenarios
Prepare for common IT support scenarios you might face. Think about how you would troubleshoot a hardware issue or respond to a software problem. This will help you demonstrate your practical skills during the interview.
✨Communicate Clearly
Since you'll be dealing with non-technical users, practice explaining technical concepts in simple terms. This will highlight your communication skills and your ability to connect with users who may not have a tech background.
✨Show Your Enthusiasm for Learning
Express your eagerness to learn and grow within the role. Mention any relevant courses or certifications you’ve completed, and share how you stay updated with the latest IT trends. This will show that you’re proactive and committed to your career development.
