At a Glance
- Tasks: Deliver top-notch customer service and ensure passenger safety at Cheltenham Station.
- Company: Join a leading rail company with a focus on customer satisfaction.
- Benefits: Earn £13.45 per hour, increasing to £15.26 after 12 shifts, with flexible hours.
- Other info: Ideal for locals or those with reliable transport; enjoy a friendly team atmosphere.
- Why this job: Perfect for those seeking part-time, flexible work in a dynamic environment.
- Qualifications: Customer service experience and excellent communication skills required.
The predicted salary is between 13.45 - 13.45 £ per hour.
Our Customer Service Gateline Assistants provide a first-class service to passengers while ensuring their safety at all times.
Location: Cheltenham Station
Contract: Immediate start, ongoing temporary role
Pay: £13.45 per hour initially, £15.26 per hour after submission of 12 timesheets
Hours: Ad hoc shifts offered on a weekly basis. Varied 5 - 8-hour shifts between 05:45 and 19:00. Typically 1-2 shifts per week. Zero-hours contract.
Please note: Due to the early start time of 05:00 AM, applicants must be local to Cheltenham or have access to reliable transport to arrive on time. This role would particularly suit someone seeking part-time, flexible work.
Key Responsibilities- Deliver excellent customer service to all passengers.
- Manage passenger flow and queues through the station.
- Check tickets and ensure passengers are travelling with a valid ticket.
- Direct customers to the correct train and platform.
- Operate ticket gates safely and effectively.
- Support customers requiring additional assistance.
- Report incidents and contribute to maintaining a safe station environment.
- Identify ticket irregularities and refer them to Revenue Protection colleagues.
- Provide a friendly, professional, and approachable presence within the station.
- Excellent verbal and written English skills.
- Previous customer service experience.
- Ability to pass a DBS check.
- Willingness to adhere to Adecco Rail's Drug and Alcohol Policy.
- Smart, professional appearance and commitment to uniform standards.
- Physically fit and comfortable standing for extended periods throughout a shift.
This is an excellent opportunity for a reliable and customer-focused individual looking for flexible, part-time work within the rail industry.
Customer Service Gateline Assistant - Cheltenham Station employer: Adecco
Adecco is an excellent employer, offering a supportive work culture that values flexibility and work-life balance, particularly for the Seasonal DBS Cleaner role in Chelmsford. Employees benefit from a competitive pension scheme and various incentives, alongside opportunities for personal growth and development within a dynamic team environment, making it a rewarding place to contribute to the cleanliness of educational settings.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Gateline Assistant - Cheltenham Station
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Adecco.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Adecco. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service Gateline Assistant - Cheltenham Station
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Adecco.
How to prepare for a job interview at Adecco
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Adecco's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Adecco offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
