Customer Service Assistant (Rail Replacement) - Cheltenham Train Station
If your skills, experience, and qualifications match those in this job overview, do not delay your application.
£13.45 per hour | Full Training Provided | Immediate Start
Are you friendly, confident, and passionate about helping people? We're looking for enthusiastic Customer Service Assistants to support passengers during planned engineering works at Cheltenham Train Station.
As the first and last point of contact on a customer's journey, you will play a key role in ensuring passengers receive clear information regarding rail service changes and rail replacement buses while maintaining a safe and welcoming station environment.
What You'll Be Doing
Meeting and greeting customers as they enter and leave the station
Providing information on rail changes and rail replacement bus services
Assisting customers who require additional support
Helping passengers navigate the station and their onward journeys
Maintaining a safe environment for customers and colleagues
Delivering friendly, professional, and approachable customer service at all timesWhat We're Looking For
We are seeking reliable and customer-focused individuals who can remain calm in busy situations and provide excellent service.
You should:
Have a professional yet approachable attitude
Be passionate about delivering outstanding customer service
Enjoy working both independently and as part of a team
Possess excellent communication and interpersonal skills
Be comfortable working in a fast-paced environment
Have a strong awareness of safety and risk You must be available to work all weekends between 3rd October and 18th October.
Shift Times:
Saturday: 06:00 - 14:00
Sunday: 08:30 - 14:00All candidates must be able to travel to and arrive at Cheltenham Train Station in time for the start of their shifts.
Pay Rate
£13.45 per hour
Important Information
Zero Alcohol Tolerance Policy
The railway operates a strict zero-alcohol policy. Candidates must not attend work under the influence of alcohol.
What We Offer
Full training provided
Competitive hourly pay
Valuable experience within the rail industry
Opportunity for future rail industry assignments and career progression
Friendly and supportive team environmentNo Experience Required
No previous rail experience or qualifications are necessary. If you have a positive attitude, excellent customer service skills, and enjoy helping people, we'd love to hear from you.
Apply today and take your first step into the rail industry!
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. xgikmsk
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser
Customer Service Assistant in Cheltenham employer: Adecco
Our client in Worthing is an excellent employer, offering a supportive work culture that values teamwork and individual contributions. With competitive pay and flexible hours, employees enjoy a balanced work-life dynamic while having access to growth opportunities within the manufacturing sector. This role as a Kitting Operative not only provides meaningful work but also allows you to be part of a respected organisation committed to excellence.
