At a Glance
- Tasks: Provide first-class customer service and ensure passenger safety at the station.
- Company: Join a leading rail company committed to excellent customer experiences.
- Benefits: Earn £13.45 per hour, increasing to £15.26 after 12 shifts, plus a travel pass.
- Other info: Flexible part-time hours with opportunities for growth across various stations.
- Why this job: Be part of a dynamic team making a real difference in passenger journeys.
- Qualifications: Customer service experience and good communication skills required.
Our Customer Service Gateline Assistants will provide a First-class service to our passengers whilst always ensuring their safety.
Contract: ASAP - on-going temp role.
Location: Must be local to Cheltenham/Gloucester train stations.
Pay: £13.45, your pay will increase to £15.26ph after you have submitted 12 time sheets.
Hours: Part time. Various shifts available; however, we are ideally looking for someone to pick up the 06:00am-13:00pm shift. This is based on a 0 hour contract; you will work AdHoc shifts which we get through weekly and you pick up what you can work. We do have other Central stations from which you could also pick up shifts, and we can provide you with a train travel pass to enable you to travel across the network. Must be available to arrive at Gloucester and Cheltenham train station for 06:00am.
They will pro-actively seek to help customers through clear communication to pass through the station and Gateline whilst effectively ensuring passengers have valid tickets to pass through.
Responsibilities:
- Effectively operate the gates ensuring the safety of all who pass through them.
- Report any incidents and undertake measures to ensure the safety of the station.
- Support customers needing assistance.
- Ensure the safety of the station environment.
- Provide a friendly and personable service.
- Undertake ticket checks and pass any irregularities to Revenue Protection.
Basic Requirements:
- Good written and verbal English.
- Physical role!
- Customer service experience.
- Clear DBS checks.
- Adhere to Adecco Rail Drug and Alcohol policy.
- Well-presented and willing to adhere to Adecco Rail uniform standards.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK Ireland is an Equal Opportunities Employer.
Cheltenham and Gloucester Gateline Station Assistant employer: Adecco
As a Customer Service Gateline Assistant, you will join a supportive team dedicated to providing first-class service to passengers at Cheltenham and Gloucester train stations. With flexible part-time hours, opportunities for growth, and a travel pass for network access, we prioritise your well-being and professional development in a friendly work environment that values safety and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Cheltenham and Gloucester Gateline Station Assistant
✨Tip Number 1
Get to know the station! Familiarise yourself with Cheltenham and Gloucester train stations. Knowing the layout and key areas will help you feel more confident when interacting with passengers.
✨Tip Number 2
Practice your customer service skills! Role-play scenarios with friends or family where you assist customers. This will help you communicate clearly and effectively, which is crucial for this role.
✨Tip Number 3
Be proactive! When you're on the job, don’t wait for customers to approach you. Look for opportunities to assist them, whether it’s helping with ticket checks or guiding them through the gates.
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you land this role. Plus, applying directly gives you a better chance of standing out to employers.
We think you need these skills to ace Cheltenham and Gloucester Gateline Station Assistant
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight any previous customer service experience in your application. We want to see how you’ve gone above and beyond to help customers, as this role is all about providing a first-class service!
Be Clear and Concise:When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, so avoid fluff and get straight to what makes you a great fit for the role.
Tailor Your Application:Take a moment to tailor your application to the specific role of Gateline Assistant. Mention your availability for the 06:00am-13:00pm shift and express your enthusiasm for working at Cheltenham and Gloucester stations.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Adecco
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Think about how you would handle different scenarios at the station, like assisting a passenger with a ticket issue or helping someone who looks lost. Being able to demonstrate your understanding of excellent customer service will show that you're a great fit for the role.
✨Be Punctual and Presentable
Since this role requires you to be at the station by 06:00am, make sure you arrive early for your interview. Dress smartly and adhere to uniform standards, as first impressions matter. This shows that you take the role seriously and understand the importance of being well-presented in a customer-facing position.
✨Familiarise Yourself with the Station
Take some time to learn about Cheltenham and Gloucester train stations. Knowing the layout, ticketing systems, and common passenger queries can give you an edge during the interview. It demonstrates your initiative and genuine interest in the role, which employers love to see.
✨Prepare for Safety Questions
Safety is a big part of this job, so be ready to discuss how you would ensure the safety of passengers. Think about potential incidents you might encounter and how you would handle them. Showing that you prioritise safety will reassure the interviewer that you’re capable of managing the responsibilities of the role.
