At a Glance
- Tasks: Assist customers, manage stock, and support branch operations in a dynamic environment.
- Company: Join Adecco, a leading employment agency with a focus on equal opportunities.
- Benefits: Earn £12.71 per hour, enjoy weekly pay, and access great perks like discounts and pension.
- Other info: Enjoy a temporary to permanent role with excellent career growth potential.
- Why this job: Gain hands-on experience in customer service and warehouse operations while building valuable skills.
- Qualifications: Previous experience in customer service or warehouse roles is essential.
Location: Chelmsford
Salary: £12.71 per hour + Holiday, Pension and Adecco Benefits
Hours: 40 hours per week, Monday to Friday, 8:00am to 5:00pm, with a 1-hour unpaid lunch break
Duration: Temporary to Permanent
About the Role
We are seeking a motivated and customer-focused Trade Counter & Warehouse Assistant to join our busy branch team. This is a varied role that combines customer service, sales support, stock control, warehouse duties, and branch administration. The successful candidate will have excellent communication skills, a professional and positive attitude, and the ability to manage multiple tasks in a fast-paced environment. You will be responsible for serving customers, processing orders, maintaining stock levels, and ensuring the branch operates efficiently while always delivering first-class customer service.
Key Responsibilities
- Customer Service & Sales
- Maintain an up-to-date knowledge of company products, promotions, training initiatives, and sales campaigns.
- Develop a detailed understanding of the product range to confidently advise customers on the most suitable solutions for their requirements.
- Build and maintain strong working relationships with customers, suppliers, and colleagues.
- Handle customer enquiries, orders and complaints promptly, accurately, and professionally.
- Serve customers at the trade counter in line with company standards and procedures.
- Prepare and issue customer quotations, source competitive pricing and actively follow up opportunities to secure sales.
- Source and order non-stock items through company branches or the Purchasing Department as required.
- Warehouse & Stock Control
- Receive deliveries, unload, sort, store and organise stock safely and efficiently.
- Pick and prepare customer orders for collection or delivery.
- Monitor and maintain branch stock levels to agreed standards.
- Participate in stock counts and stock take activities throughout the year.
- Process stock returns, warranty claims, and faulty products in accordance with company procedures.
- Liaise with the in-house Returns Team and use the returns portal system (full training provided).
- Branch Operations
- Ensure the trade counter, showroom and customer areas are clean, tidy, well-stocked and professionally presented.
- Complete branch administration tasks, including filing, customer records and health and safety documentation.
- Maintain accurate inventory records and support efficient branch operations.
- Adhere to company policies, procedures, and quality standards at all times.
About You
Essential Requirements
- Previous experience in a customer service, trade counter, warehouse, or similar environment.
- Excellent telephone manner and communication skills.
- Strong customer-focused approach with a commitment to delivering outstanding service.
- Ability to work effectively both independently and as part of a team.
- Good organisational skills with the ability to prioritise and multitask.
- Experience using email and basic computer systems.
- Ability to work under pressure and meet deadlines.
- Physically capable of carrying out warehouse duties and manual handling tasks.
Why Work for Adecco?
- Weekly pay
- Candidate of the Month incentives
- Boost Rewards Scheme - earn points and access retail discounts
- Access to support programmes
- Eye care vouchers
- Competitive pension scheme
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Trade Counter Administrator in Chelmsford employer: Adecco
Adecco is an excellent employer, offering a supportive work culture that values flexibility and work-life balance, particularly for the Seasonal DBS Cleaner role in Chelmsford. Employees benefit from a competitive pension scheme and various incentives, alongside opportunities for personal growth and development within a dynamic team environment, making it a rewarding place to contribute to the cleanliness of educational settings.
StudySmarter Expert Advice🤫
We think this is how you could land Trade Counter Administrator in Chelmsford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Adecco. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Adecco before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Trade Counter Administrator in Chelmsford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Adecco:Your cover letter is your chance to shine! Tell us why you want to work at Adecco specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Adecco!
How to prepare for a job interview at Adecco
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
