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For Companies At a Glance
- Tasks: Provide top-notch IT support and troubleshoot tech issues for staff.
- Company: Join a dynamic team in a supportive tech environment.
- Benefits: Enjoy a competitive salary, permanent benefits, and remote work flexibility.
- Other info: Great opportunity for growth in a fast-paced tech landscape.
- Why this job: Kickstart your career in tech while making a real difference for users.
- Qualifications: Knowledge of IT systems and strong problem-solving skills required.
The predicted salary is between 25000 - 25000 £ per year.
WE CAN NOT PROVIDE SPONSORSHIP FOR THIS POSITION
IT Support Analyst (Graduate) £25,000 per annum + permanent benefits
Fully On-Site - Chelmsford
Key Responsibilities (include, but are not limited to):
- Provide technical support to staff members through phone calls or email correspondence and maintain detailed records of all IT requests.
- Keep users informed about the status of their tickets to effectively manage their expectations.
- Ensure the delivery of an efficient service that maintains a high level of user satisfaction.
- Troubleshoot and resolve incidents involving various systems, applications, and technologies either through remote access or by providing direct user assistance.
- Proactively manage service desk queues, handle unassigned tickets, and continuously update work information.
- Facilitate and support internal office relocations (IT equipment only) and new user configurations.
- Cabling and network patch management.
- Inventory and asset management.
- Assist in various application and infrastructure projects.
Essential skills
- Knowledge of corporate infrastructure.
- Custom and standard software packages.
- Azure AVD, Windows Server 2019/2022, Microsoft 365.
- Administration of Computers and Users in Active Directory.
- Knowledge of VOIP systems.
- Zendesk or similar service desk software.
- Setup and configuration of new user PC and laptop hardware.
- Hardware maintenance, including coordination with third-party suppliers and contractors.
Locations
Technical Analyst/ 1st Line Support Analyst - Remote in Chelmsford, Essex employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Analyst/ 1st Line Support Analyst - Remote in Chelmsford, Essex
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or other platforms. Let them know you're on the hunt for a Technical Analyst role, and they might just have some insider info or even a referral for you.
✨Tip Number 2
Practice makes perfect! Before any interviews, do some mock sessions with friends or family. Focus on common questions for IT support roles, and don’t forget to highlight your troubleshooting skills and user satisfaction focus.
✨Tip Number 3
Show off your tech skills! If you’ve got experience with Azure AVD, Windows Server, or any relevant software, be sure to mention it in conversations. We want to see how you can bring value to the team!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect directly with us.
We think you need these skills to ace Technical Analyst/ 1st Line Support Analyst - Remote in Chelmsford, Essex
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Analyst role. Highlight relevant experience and skills that match the job description, like your knowledge of Azure AVD or Microsoft 365. We want to see how you fit into our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how your background makes you a great fit for us. Keep it concise but engaging – we love a good story!
Show Off Your Communication Skills: Since you'll be providing support through calls and emails, it's crucial to demonstrate your communication skills in your application. Use clear and professional language, and don’t forget to proofread for any typos!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Adecco
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of corporate infrastructure and the specific technologies mentioned in the job description, like Azure AVD and Windows Server. Being able to discuss these confidently will show that you're ready to hit the ground running.
✨Practice Your Troubleshooting Skills
Prepare for scenario-based questions where you'll need to demonstrate your troubleshooting abilities. Think of common IT issues and how you would resolve them, as this will help you articulate your thought process during the interview.
✨Showcase Your Communication Skills
Since the role involves providing support through calls and emails, practice explaining technical concepts in simple terms. This will highlight your ability to keep users informed and manage their expectations effectively.
✨Familiarise Yourself with Service Desk Software
If you have experience with Zendesk or similar tools, be ready to discuss it. If not, do a bit of research on how service desk software works and be prepared to explain how you would manage service desk queues and ticketing systems.