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For Companies At a Glance
- Tasks: Provide top-notch IT support and troubleshoot tech issues for a dynamic team.
- Company: Join a forward-thinking company that values innovation and teamwork.
- Benefits: Enjoy a competitive salary, permanent benefits, and the flexibility of remote work.
- Other info: Great opportunity for growth in a supportive and collaborative environment.
- Why this job: Kickstart your career in IT while making a real difference for users every day.
- Qualifications: Knowledge of IT systems and a passion for helping others solve tech problems.
The predicted salary is between 25000 - 25000 £ per year.
WE CAN NOT PROVIDE SPONSORSHIP FOR THIS POSITION
IT Support Analyst (Graduate) £25,000 per annum + permanent benefits
Key Responsibilities (include, but are not limited to):
- Provide technical support to staff members through phone calls or email correspondence and maintain detailed records of all IT requests.
- Keep users informed about the status of their tickets to effectively manage their expectations.
- Ensure the delivery of an efficient service that maintains a high level of user satisfaction.
- Troubleshoot and resolve incidents involving various systems, applications, and technologies either through remote access or by providing direct user assistance.
- Proactively manage service desk queues, handle unassigned tickets, and continuously update work information.
- Facilitate and support internal office relocations (IT equipment only) and new user configurations.
- Cabling and network patch management.
- Inventory and asset management.
- Assist in various application and infrastructure projects.
Essential skills:
- Knowledge of corporate infrastructure.
- Custom and standard software packages.
- Azure AVD, Windows Server 2019/2022, Microsoft 365.
- Administration of Computers and Users in Active Directory.
- Knowledge of VOIP systems.
- Zendesk or similar service desk software.
- Setup and configuration of new user PC and laptop hardware.
- Hardware maintenance, including coordination with third-party suppliers and contractors.
Locations
IT Support Technician (Fully Remote) (Permanent) in Chelmsford, Essex employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician (Fully Remote) (Permanent) in Chelmsford, Essex
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or other platforms. Let them know you're on the hunt for an IT Support Technician role. You never know who might have the inside scoop on a job opening!
✨Tip Number 2
Prepare for those interviews! Brush up on your technical skills and be ready to troubleshoot on the spot. Practise common interview questions related to IT support, and don’t forget to showcase your problem-solving abilities.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit!
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you. By applying directly, you’ll ensure your application gets the attention it deserves. Don’t miss out on your dream job!
We think you need these skills to ace IT Support Technician (Fully Remote) (Permanent) in Chelmsford, Essex
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Technician role. Highlight relevant experience and skills that match the job description, like your knowledge of Azure AVD or Microsoft 365. We want to see how you fit into our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how your skills can help us maintain high user satisfaction. Keep it concise but engaging – we love a good story!
Show Off Your Communication Skills: Since you'll be providing support through calls and emails, it's crucial to demonstrate your communication skills in your application. Use clear and professional language, and don’t forget to proofread for any typos – we appreciate attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and submit your materials!
How to prepare for a job interview at Adecco
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of corporate infrastructure and the specific technologies mentioned in the job description, like Azure AVD and Windows Server. Being able to discuss these confidently will show that you're ready to hit the ground running.
✨Practice Your Communication Skills
Since you'll be providing support through calls and emails, practice explaining technical concepts in simple terms. You might even want to role-play with a friend to get comfortable with handling different types of user queries.
✨Show Off Your Problem-Solving Skills
Prepare some examples of how you've successfully troubleshot issues in the past. Think about specific incidents where you resolved a problem efficiently, as this will demonstrate your ability to manage service desk queues and keep users satisfied.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations, like how you'd handle an unassigned ticket or a frustrated user. Practising these scenarios can help you articulate your thought process and showcase your proactive approach to IT support.