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For Companies At a Glance
- Tasks: Provide tech support, troubleshoot issues, and manage service desk queues.
- Company: Join a dynamic team in a leading IT support role.
- Benefits: Competitive salary, permanent benefits, and hands-on experience.
- Other info: Fully on-site role in Chelmsford with great growth potential.
- Why this job: Kickstart your career in IT with real-world problem-solving opportunities.
- Qualifications: Knowledge of IT infrastructure and software packages required.
The predicted salary is between 25000 - 25000 £ per year.
WE CAN NOT PROVIDE SPONSORSHIP FOR THIS POSITION
£25,000 per annum + permanent benefits
Fully On-Site - Chelmsford
Key Responsibilities (include, but are not limited to):
- Provide technical support to staff members through phone calls or email correspondence and maintain detailed records of all IT requests.
- Keep users informed about the status of their tickets to effectively manage their expectations.
- Ensure the delivery of an efficient service that maintains a high level of user satisfaction.
- Troubleshoot and resolve incidents involving various systems, applications, and technologies either through remote access or by providing direct user assistance.
- Proactively manage service desk queues, handle unassigned tickets, and continuously update work information.
- Facilitate and support internal office relocations (IT equipment only) and new user configurations.
- Cabling and network patch management.
- Inventory and asset management.
- Assist in various application and infrastructure projects.
Essential skills
- Knowledge of corporate infrastructure.
- Custom and standard software packages.
- Azure AVD, Windows Server 2019/2022, Microsoft 365.
- Administration of Computers and Users in Active Directory.
- Knowledge of VOIP systems.
- Zendesk or similar service desk software.
- Setup and configuration of new user PC and laptop hardware.
- Hardware maintenance, including coordination with third-party suppliers and contractors.
Locations
IT Support Analyst (Graduate) in Chelmsford, Essex employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Analyst (Graduate) in Chelmsford, Essex
✨Tip Number 1
Network, network, network! Reach out to your connections on LinkedIn or at university. Let them know you're on the hunt for an IT Support Analyst role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for interviews by practising common questions related to IT support. Think about scenarios where you've solved tech issues before. We want you to show off your troubleshooting skills and how you keep users happy!
✨Tip Number 3
When you apply through our website, make sure to tailor your application to highlight your knowledge of Azure AVD, Windows Server, and any experience with service desk software like Zendesk. Show us you’re the perfect fit for the role!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate why you’d be a fantastic addition to the team!
We think you need these skills to ace IT Support Analyst (Graduate) in Chelmsford, Essex
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the IT Support Analyst role. Highlight any relevant technical support experience and familiarity with the tools mentioned in the job description, like Azure AVD and Microsoft 365.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how your background makes you a great fit for our team. Don’t forget to mention your problem-solving skills and ability to keep users informed!
Show Off Your Communication Skills: Since you'll be providing support through calls and emails, it's crucial to demonstrate your communication skills in your application. Use clear and concise language, and make sure to proofread for any typos or errors before hitting send.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to showcase your application in the best light possible!
How to prepare for a job interview at Adecco
✨Know Your Tech
Brush up on your knowledge of corporate infrastructure and the specific technologies mentioned in the job description, like Azure AVD and Windows Server. Being able to discuss these confidently will show that you're prepared and genuinely interested in the role.
✨Practice Your Communication Skills
Since you'll be providing technical support via phone and email, practice explaining complex IT concepts in simple terms. This will help you demonstrate your ability to keep users informed and manage their expectations effectively during the interview.
✨Show Your Problem-Solving Skills
Prepare examples of how you've troubleshot and resolved IT issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your analytical skills and ability to deliver efficient service.
✨Familiarise Yourself with Service Desk Software
If you have experience with Zendesk or similar service desk software, be ready to discuss it. If not, do a bit of research to understand how these systems work. This will demonstrate your proactive approach and readiness to hit the ground running.