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- Tasks: Provide top-notch customer service via phone, live chat, and email.
- Company: Join a friendly team at a growing client in Chelmsford.
- Benefits: Enjoy free onsite parking, bonus incentives, and office snacks.
- Why this job: Make a difference by helping customers and resolving their issues.
- Qualifications: Experience in customer service and strong communication skills required.
- Other info: Ideal for calm, positive individuals who thrive in busy environments.
The predicted salary is between 27000 - 37800 £ per year.
Location: Chelmsford
Salary: £27k
Position: Two week Rota
- Monday 7.30am to 5pm or 8am to 5.30pm
- Tuesday to Thursday 8am to 5pm or 8.30am to 5.30pm
- Friday 8am to 4.30pm
Benefits: Free onsite Parking, Bonus Incentive, Snacks provided in office
Note: You MUST be able to drive due to office location!
Adecco Chelmsford are excited to be working alongside a growing client based close to Chelmsford. We are looking to recruit an experienced customer services executive to join their small and friendly team!
Looking for someone with a high standard of written and spoken English, you will be outstanding on the phone and able to quickly get to grips with the products and business. Previous experience working in a Customer Service environment is essential. You will need to have good attention to detail, be organised, computer literate and able to work effectively as part of a team. This role will suit a calm and patient individual who has a positive and enthusiastic approach to their work, who thrives off working in a busy environment.
Job Responsibilities:
- Processing orders over the phone.
- Ensure a high level of customer service by telephone, live chat, and email.
- Advising customers on a range of products.
- Resolving delivery issues and tactfully dealing with occasional complaints.
- General administrative tasks.
- Continually develop and increase product knowledge.
Personal Skills:
- Able to work on own initiative and as part of a team.
- Experience in complaint handling.
- Confident.
- Positive, can-do attitude.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Locations
Customer Service Representative in Chelmsford, Essex employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative in Chelmsford, Essex
✨Tip Number 1
Get to know the company inside out! Research their products, values, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since you'll be processing orders and resolving issues over the phone, try role-playing with a friend or family member. This will help you sound confident and calm during the real deal.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you handled complaints or tricky situations. This will demonstrate your ability to stay positive and patient under pressure.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Service Representative in Chelmsford, Essex
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your previous experience in customer service. We want to see how you've handled calls, emails, and live chats, so share specific examples that showcase your skills!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point!
Tailor Your Application: Take a moment to customise your application for this role. Mention how your skills align with the job description, especially your attention to detail and ability to work in a busy environment. We love seeing applicants who take the time to connect their experience with our needs!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Adecco
✨Know Your Stuff
Make sure you familiarise yourself with the company's products and services. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Practice Makes Perfect
Rehearse common customer service scenarios, especially those involving complaints or tricky situations. This will prepare you to demonstrate your problem-solving skills during the interview.
✨Showcase Your Communication Skills
Since the role requires excellent written and spoken English, be ready to showcase these skills. You might be asked to respond to a mock email or handle a phone call during the interview.
✨Be Yourself
Let your positive and enthusiastic personality shine through. Employers are looking for someone who fits well within their team, so don’t be afraid to show your calm and patient side!
