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- Tasks: Provide top-notch customer service via phone, live chat, and email.
- Company: Join a friendly team at a growing client in Chelmsford.
- Benefits: Enjoy free onsite parking, bonus incentives, and office snacks.
- Why this job: Make a difference by helping customers and resolving their issues.
- Qualifications: Experience in customer service and strong communication skills required.
- Other info: Ideal for calm, organised individuals who thrive in busy environments.
The predicted salary is between 27000 - 37800 £ per year.
Location: Chelmsford
Salary: £27k
Position: Two week Rota
- Monday 7.30am to 5pm or 8am to 5.30pm
- Tuesday to Thursday 8am to 5pm or 8.30am to 5.30pm
- Friday 8am to 4.30pm
Benefits: Free onsite Parking, Bonus Incentive, Snacks provided in office
Note: You MUST be able to drive due to office location!
Adecco Chelmsford are excited to be working alongside a growing client based close to Chelmsford. We are looking to recruit an experienced customer services executive to join their small and friendly team!
Looking for someone with a high standard of written and spoken English, you'll be outstanding on the phone and able to quickly get to grips with the products and business. Previous experience working in a Customer Service environment is essential. You will need to have good attention to detail, be organised, computer literate and able to work effectively as part of a team. This role will suit a calm and patient individual who has a positive and enthusiastic approach to their work, who thrives off working in a busy environment.
Job Responsibilities:
- Processing orders over the phone.
- Ensure a high level of customer service by telephone, live chat, and email.
- Advising customers on a range of products.
- Resolving delivery issues and tactfully dealing with occasional complaints.
- General administrative tasks.
- Continually develop and increase product knowledge.
Personal Skills:
- Able to work on own initiative and as part of a team.
- Experience in complaint handling.
- Confident.
- Positive, can-do attitude.
Locations
Customer Service Administrator in Chelmsford, Essex employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator in Chelmsford, Essex
✨Tip Number 1
Get to know the company before your interview! Research their products and services, and think about how your experience aligns with their needs. This will help you stand out and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your phone skills! Since this role involves a lot of phone communication, try doing mock calls with friends or family. Focus on being clear, friendly, and professional – it’ll make a huge difference during your actual interviews.
✨Tip Number 3
Show off your problem-solving skills! Be ready to share examples of how you've handled customer complaints or tricky situations in the past. This will demonstrate your ability to stay calm and positive under pressure.
✨Tip Number 4
Don’t forget to apply through our website! We want to see your application and help you land that Customer Service Administrator role. Plus, it’s a great way to ensure your details are submitted directly to us!
We think you need these skills to ace Customer Service Administrator in Chelmsford, Essex
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your previous experience in customer service. We want to see how you've handled calls, emails, and live chats, so share specific examples that showcase your skills!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point!
Tailor Your Application: Take a moment to customise your application for this role. Mention how your skills align with the job description, especially your attention to detail and ability to work in a busy environment. We love seeing applicants who take the time to connect their experience with our needs!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Adecco
✨Know Your Stuff
Make sure you familiarise yourself with the company's products and services. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
Since this role requires excellent written and spoken English, practice articulating your thoughts clearly. You might even want to prepare a few examples of how you've successfully handled customer interactions in the past.
✨Demonstrate Your Problem-Solving Skills
Be ready to discuss how you've resolved customer complaints or delivery issues before. Think of specific situations where you turned a negative experience into a positive one, as this will highlight your calm and patient approach.
✨Dress for Success
Even if the company has a casual dress code, it's always better to err on the side of professionalism for an interview. A smart outfit can boost your confidence and make a great first impression!
