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- Tasks: Handle customer complaints and provide top-notch service via phone, chat, and email.
- Company: Join a friendly team at a growing company in Chelmsford.
- Benefits: Enjoy free parking, bonus incentives, and office snacks.
- Why this job: Make a difference by helping customers and resolving their issues.
- Qualifications: Experience in customer service and strong communication skills required.
- Other info: Ideal for calm, organised individuals who thrive in busy environments.
The predicted salary is between 23400 - 30000 £ per year.
Customer Service Admin Location: Chelmsford Salary: £27k Position: Two week Rota Monday 7.30am to 5pm or 8am to 5.30pm Tuesday to Thursday 8am to 5pm or 8.30am to 5.30pm Friday 8am to 4.30pm
Benefits: Free onsite Parking, Bonus Incentive, Snacks provided in office.
Note: You MUST be able to drive due to office location!
Adecco Chelmsford are excited to be working alongside a growing client based close to Chelmsford. We are looking to recruit an experienced customer services executive to join their small and friendly team!
Looking for someone with a high standard of written and spoken English, you will be outstanding on the phone and able to quickly get to grips with the products and business. Previous experience working in a Customer Service environment is essential. You will need to have good attention to detail, be organised, computer literate and able to work effectively as part of a team. This role will suit a calm and patient individual who has a positive and enthusiastic approach to their work, who thrives off working in a busy environment.
Job Responsibilities:
- Processing orders over the phone.
- Ensure a high level of customer service by telephone, live chat, and email.
- Advising customers on a range of products.
- Resolving delivery issues and tactfully dealing with occasional complaints.
- General administrative tasks.
- Continually develop and increase product knowledge.
Personal Skills:
- Able to work on own initiative and as part of a team.
- Experience in complaint handling.
- Confident.
- Positive, can-do attitude.
Locations
Complaints Admin in Chelmsford, Essex employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints Admin in Chelmsford, Essex
✨Tip Number 1
Get to know the company inside out! Research their products, values, and recent news. This will help you stand out in interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since this role involves a lot of phone communication, try role-playing with a friend or family member. This will help you feel more confident and ready to tackle any customer queries.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local job fairs. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Complaints Admin in Chelmsford, Essex
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you've handled complaints and resolved issues in the past, so share specific examples that showcase your skills!
Keep It Professional Yet Friendly: Your written application should reflect the friendly and positive attitude we value at StudySmarter. Use a warm tone while maintaining professionalism to show us you’re a great fit for our team.
Attention to Detail is Key: Double-check your application for any typos or errors. A well-written application demonstrates your attention to detail, which is crucial for the Complaints Admin role. We love candidates who take pride in their work!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Adecco
✨Know Your Stuff
Make sure you familiarise yourself with the company's products and services. This will not only help you answer questions confidently but also show your enthusiasm for the role. Brush up on common customer service scenarios, especially those related to complaints handling.
✨Showcase Your Communication Skills
Since this role requires a high standard of written and spoken English, practice articulating your thoughts clearly. You might want to prepare examples of how you've effectively communicated with customers in the past, especially in challenging situations.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage your time and tasks, especially in a busy environment. Share specific examples of how you've stayed organised while handling multiple customer queries or complaints simultaneously.
✨Exude Positivity and Patience
The interviewers will be looking for a calm and patient attitude. Prepare to discuss how you maintain a positive approach even when dealing with difficult customers. A great way to do this is by sharing a story where your patience led to a successful resolution.
