Customer Service & Claims Administrator
You can get further details about the nature of this opening, and what is expected from applicants, by reading the below.
Location:
Birchwood, near Warrington
Salary:
£24,400 per annum
Hours:
Monday to Friday, 9:00am to 5:00pm or 8:00am to 4:00pm on a rotational basis (35 hours per week)
Benefits
Death in Service cover of 4 x annual salary from day one
Critical Illness cover of 2 x annual salary from day one
Private Medical Insurance after 6 months' service
Auto-enrolment pension after 3 months (5% employee contribution / 4% employer contribution)
25 days annual leave, increasing to 27 days with length of service
Additional day off for your birthday
Buy Annual Leave scheme
Hybrid working available after successful completion of probation (3 days office / 2 days home working)
One-month notice period following successful completion of probation
Job Purpose
To provide outstanding support to our corporate partners, customers, dealers and repairers by delivering a consistently high standard of customer service, ensuring claims are managed efficiently, accurately and within agreed service levels.
This person acts as a key first point of contact for customers, helping to guide them through the claims process while maintaining professional standards, compliance requirements and excellent customer outcomes.
Key Responsibilities
Customer Service & Claims Support
Deliver exceptional customer service to customers, dealers, repairers and corporate partners.
Act as the first point of contact for incoming customer enquiries via telephone and email.
Explain the claims process clearly and professionally, ensuring customers are fully informed throughout their journey.
Handle all enquiries promptly, professionally and within agreed service standards.
Build rapport with customers and provide reassurance during potentially stressful situations.
Claims Administration
Open, maintain and accurately update claim files using the company's claims management system.
Gather comprehensive information at the first point of contact to ensure efficient claim progression.
Ensure all claim-related information is recorded accurately and in accordance with GDPR requirements.
Prepare claim files for authorisation before handing them over to a Technical Incident Manager where required. xgikmsk
Verify invoices and supporting documentation, ensuring they are processed within agreed timescales.
Ensure all administrative functions within the Claims Department are completed accurately a...
Customer Service & Claims Admin in Caton employer: Adecco
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