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- Tasks: Provide high-quality admin support for Thames Valley Police, managing court disposals and liaising with agencies.
- Company: Join Thames Valley Police, a dedicated force serving the community in Reading, UK.
- Benefits: Enjoy a structured work schedule, supportive team environment, and opportunities for personal growth.
- Why this job: Make a real impact in your community while developing valuable skills in a dynamic role.
- Qualifications: Experience in admin roles, strong communication skills, and a full UK driving licence required.
- Other info: This is a temporary position with a focus on customer service and data management.
The predicted salary is between 24000 - 36000 £ per year.
We are currently recruiting for a Case Disposals CJ Administrator to work for Thames Valley Police at Reading Police Station in Berkshire. This will be a temporary position working Monday-Thursday 09:00-17:00 and Friday 09:00-16:30. Office based.
PLEASE NOTE THAT DUE TO POLICE VETTING CRITERIA YOU MUST HAVE BEEN RESIDING WITHIN THE UK FOR AT LEAST 3 YEARS CONTINUOUSLY UP TO AND INCLUDING DATE OF APPLICATION.
OVERALL PURPOSE OF THE ROLE: To provide a high quality administrative service to customers (both internal and external) working within force and departmental guidelines towards the aims and objectives of the department and the organisation.
KEY ACCOUNTABILITY AREAS:
- Process, review and result all Thames Valley court disposals (including Back Record Conversions) onto the appropriate systems (Bichard 7, Common Platform, PNC, XHIBIT, NICHE RMS) within the 10 day Home Office target to a consistently high quality standard, ensuring work is accurate.
- Provide appropriate information on civil disclosure including CICA, Parole Board, Probation and partner agency requests, treating each case individually on its own merits, ensuring information is only released to relevant parties within the confines of the Data Protection Act and other legislation.
- Manage Out of Court Disposal cases from start to finish, including liaising with members of the public, Police colleagues and relevant partner agencies to obtain the best possible outcome for victims.
- Contribute to the efficiency of information by entering, updating, retrieving and disposing of digital and manually stored case file information using appropriate systems and databases. Ensure that they are accurately maintained and processed within the agreed timeframes.
- Provide a consistently high quality customer service, challenging working practices and making recommendations for improvement, whilst continually working towards the aims and objectives of the department and the organisation.
- Process and prepare any additional documentation as required and according to all relevant multi-agency Service Level Agreements.
- Assist other areas of CJ teams in all functions ensuring that the teams and departments are supported and the service delivery is maintained.
- Liaise closely with internal and external agencies/customers.
- Review own workloads daily and prioritise to ensure deadlines/targets are met.
- Work within Health and Safety procedures taking reasonable care for the Health and Safety of themselves and of others who may be affected by their acts or omissions at work. To adhere to policies and procedures in respect of Health and Safety.
Knowledge or skills required in the role:
- Good Standard of English and experience of working in an administrative role and recent experience of working in an administrative role within a customer service environment, including use of databases.
- Proven ability to use own initiative & problem solve within a team environment to make effective decisions within tight time constraints.
- Time management & organisational skills to manage changing priorities & meet deadlines.
- Ability to pay attention to detail, producing accurate work.
- Ability of clear and concise written and verbal communication with proven interpersonal skills.
- A pass grade for the PNC Names and Offence Processing Training Courses.
- Must have capability to travel to different locations across the Force and undertake all assignments in a timely manner.
- Due to the requirement to work flexibly, unsocial hours and personal safety for lone working; public transport may not be available or suitable at these times. For this reason, a full UK driving licence is considered essential.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
Case Disposals CJ Administrator employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Case Disposals CJ Administrator
✨Tip Number 1
Familiarise yourself with the specific systems mentioned in the job description, such as Bichard 7 and PNC. Having a solid understanding of these systems will not only boost your confidence but also demonstrate your commitment to the role during any discussions.
✨Tip Number 2
Network with current or former employees of Thames Valley Police, especially those in administrative roles. They can provide valuable insights into the work culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 3
Prepare for potential interview questions by practising scenarios related to customer service and case management. Think about how you would handle specific situations, as this role requires strong problem-solving skills and the ability to manage multiple priorities.
✨Tip Number 4
Showcase your attention to detail by being meticulous in your preparation for the application process. This includes researching the Data Protection Act and other relevant legislation, as it will highlight your understanding of the legal framework surrounding the role.
We think you need these skills to ace Case Disposals CJ Administrator
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Case Disposals CJ Administrator position. Tailor your application to highlight relevant experience in administrative roles and customer service.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous administrative experience, particularly in a customer service environment. Mention specific examples where you've used databases or managed case files, as this is crucial for the role.
Demonstrate Attention to Detail: Given the importance of accuracy in this role, provide examples in your application that showcase your attention to detail. This could include instances where you successfully managed complex information or ensured compliance with regulations.
Showcase Communication Skills: Since the role requires clear communication with various stakeholders, include examples of your written and verbal communication skills. Highlight any experience liaising with internal and external agencies, as well as your ability to convey information clearly.
How to prepare for a job interview at Adecco
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Case Disposals CJ Administrator. Familiarise yourself with the key accountability areas mentioned in the job description, such as processing court disposals and managing Out of Court Disposal cases.
✨Demonstrate Your Administrative Skills
Prepare to discuss your previous administrative experience, especially in customer service environments. Highlight your ability to use databases and manage workloads effectively, as these skills are crucial for the role.
✨Showcase Your Communication Skills
Since clear communication is vital, be ready to provide examples of how you've successfully communicated with both internal and external stakeholders. This could include instances where you had to explain complex information or resolve issues.
✨Emphasise Attention to Detail
Given the importance of accuracy in this role, prepare to discuss how you ensure your work is precise. You might want to share specific strategies you use to maintain high standards and avoid errors in your administrative tasks.
