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- Tasks: Be the go-to person for customer queries and ensure top-notch service.
- Company: Join a supportive and established business in rural Carlisle.
- Benefits: Earn up to £28,000 with a friendly work environment.
- Other info: Enjoy a busy role with opportunities for growth and development.
- Why this job: Make a real difference by helping customers and building relationships.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 16800 - 28000 £ per year.
Location: Rural Carlisle
Salary: Up to £28,000
Adecco Recruitment in Workington are delighted to be recruiting for a Customer Service Advisor on behalf of our brilliant client based in rural Carlisle. This is a fantastic opportunity to join a well established and supportive business where customer service is at the heart of everything they do.
The role:
- You will be the main point of contact for customers, handling queries by phone and email while ensuring each issue is dealt with quickly, accurately and professionally.
- You will work closely with internal teams to resolve enquiries, maintain strong customer relationships and keep clear and accurate records.
Key responsibilities include:
- Acting as the first point of contact for customer enquiries
- Responding to emails and following up with customers
- Investigating and resolving queries and discrepancies
- Managing shared mailboxes and meeting service response times
- Liaising with sales, operations and accounts teams
- Taking ownership of customer issues from start to resolution
- Maintaining clear and accurate notes of all customer contact
- Preparing customer reports where required
Hours: 40 hours per week
Likely shift pattern: 11:30am to 8:00pm
If you enjoy working in a busy environment, providing excellent service and building strong relationships with customers, we would love to hear from you.
Customer Service Advisor in Carlisle employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Carlisle
✨Tip Number 1
Make sure you research the company before your interview. Knowing their values and how they prioritise customer service will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice common customer service scenarios. Think about how you would handle difficult customers or tricky situations, as this will demonstrate your problem-solving skills and ability to stay calm under pressure.
✨Tip Number 3
Don’t forget to prepare some questions for your interviewer! Asking about team dynamics or how they measure customer satisfaction shows that you’re keen to engage and contribute positively to their environment.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed, and we’re here to support you every step of the way in landing that Customer Service Advisor role.
We think you need these skills to ace Customer Service Advisor in Carlisle
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your relevant experience and skills that match the job description, like handling customer queries and maintaining strong relationships.
Showcase Your Communication Skills: Since you'll be the main point of contact for customers, it's crucial to demonstrate your excellent communication skills. Use clear and concise language in your application to reflect how you would interact with customers.
Highlight Problem-Solving Abilities: In your application, share examples of how you've successfully resolved customer issues in the past. This will show us that you can take ownership of problems and find effective solutions, which is key for this role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Adecco
✨Know the Company Inside Out
Before your interview, take some time to research the company. Understand their values, mission, and what makes them tick. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Prepare for Common Customer Service Scenarios
Think about typical customer service situations you might face in the role. Prepare examples from your past experiences where you successfully handled difficult customers or resolved issues. This will demonstrate your problem-solving skills and ability to stay calm under pressure.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. Show that you’re engaged by nodding and responding appropriately. This is crucial for a Customer Service Advisor role, as it reflects how you would interact with customers.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows that you’re thinking ahead and are serious about contributing to the company.