Client Relationship Manager in Carlisle

Adecco Workington is pleased to be recruiting on behalf of our client for a Client Relationship Manager. This opportunity is suited to a candidate with 5 to 10 years' experience within practice, who is either fully qualified or qualified by experience. The role offers a salary of up to £48,000, plus a performance related bonus of up to 17%.

Role: Client Relationship Manager

Based across Carlisle and Keswick

Reporting to: Managing Director or Partner

Key Accountabilities:

• Demonstrate strong commercial awareness by identifying opportunities to develop client relationships, generate additional income and support business growth.
• Deliver all aspects of client work to a high standard, ensuring assignments are completed within agreed timescales and budgets.
• Provide a consistently high quality and proactive service, maintaining strong and trusted client relationships.
• Ensure client satisfaction at all times, resolving queries and issues promptly and professionally.
• Work collaboratively with colleagues to support delivery of the organisation's annual business objectives.
• Support the Managing Director in developing and improving systems and processes to ensure efficient and effective ways of working.
• Maintain a strong working knowledge of relevant systems and software, with the ability to analyse and interpret financial information.
• Keep up to date with changes in relevant legislation and regulatory requirements.
• Demonstrate excellent communication and interpersonal skills to deliver a professional client experience.

Key Responsibilities:

• Manage a portfolio of approximately 50 to 100 clients, delivering a structured client care approach that adds genuine value.
• Support clients by helping to minimise tax liabilities, improve profitability and plan effectively for the future.
• Ensure the value delivered to clients significantly exceeds the fees charged.
• Plan, prepare, review and present financial information, ensuring all files are accurate, complete and delivered within agreed deadlines.
• Identify and communicate any risks to budgets or timescales, as well as opportunities for additional work.
• Resolve all outstanding client queries prior to internal review and client meetings.
• Prepare business tax computations for review.
• Prepare or oversee the preparation and submission of VAT returns.
• Maintain clients' accounting records and management information as required.
• Prepare management information reports where needed and advise clients on improving profitability and cash flow.
• Attend client premises where required.
• Support ad hoc projects and undertake other reasonable duties as required.

Please apply with an up to date CV.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.