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For Companies At a Glance
- Tasks: Deliver exceptional customer service and resolve inquiries from the comfort of your home.
- Company: Join a leading organisation dedicated to top-notch customer service.
- Benefits: Flexible working hours, career development opportunities, and a supportive team environment.
- Why this job: Make a positive impact on customers' lives while developing your skills.
- Qualifications: Welsh speaking, customer service experience, and strong communication skills.
- Other info: Inclusive recruitment process with support for all candidates.
Join Our Team as a Contact Centre Agent Welsh Speaking - working from home!
Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where your communication skills shine? If so, we want you to join our dynamic team as a Contact Centre Agent!
Shifts: Monday to Friday 8am to 8pm and Saturday 8am to 2pm
Who We Are:
We are an organisation dedicated to providing top-notch service on behalf of our client, a prominent company in the industry. As a Contact Centre Agent, you will play a crucial role in being the first point of contact for our customers, ensuring their needs are met with professionalism and care.
What You'll Do:
- Handling up to 70 customer calls per day, addressing inquiries, and resolving issues with a friendly and positive attitude.
- Delivering high-quality customer service while adhering to established procedures and service levels.
- Using your initiative to source information and provide effective solutions for our customers.
- Communicating with various stakeholders, including clients and third parties, to ensure seamless service delivery.
- Completing call wrap-up tasks efficiently, maintaining accuracy in documentation.
What We're Looking For:
- Customer Service Experience: Proven experience in handling customer contacts and resolving inquiries.
- Call Management Skills: Ability to control calls effectively, minimizing escalations and ensuring a smooth customer experience.
- Excellent Communication Skills: Strong verbal and written communication skills, with the ability to convey information clearly and professionally.
- PC Proficiency: Expertise in using a PC and office automation tools, including Outlook, Word, and Excel.
- Problem-Solving Abilities: A proactive approach to identifying issues and implementing solutions.
- Home Working Setup: A suitable home working environment, including reliable Wi-Fi, electricity, and a dedicated workspace that complies with DSE regulations.
Why Join Us?
- Career Development: We believe in investing in our employees. Opportunities for growth and development are available as you progress in your career.
- Supportive Environment: Work in a cheerful yet professional atmosphere where your contributions are valued, and teamwork is encouraged.
Ready to Make a Difference?
If you're excited about the opportunity to make a positive impact in the lives of customers, we want to hear from you! Apply now and take the first step towards a rewarding career with us.
Join us in providing exceptional service and creating memorable experiences for our customers! Your journey begins here!
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
Welsh Speaking Contact Centre Advisor - work from home in Cardiff employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Welsh Speaking Contact Centre Advisor - work from home in Cardiff
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the organisation and its values. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of a mirror. This will help you feel more confident and articulate when it’s your turn to shine during the actual interview.
✨Tip Number 3
Show off your skills! Be ready to share specific examples from your past experiences that highlight your customer service skills and problem-solving abilities. This is your chance to demonstrate how you can handle those 70 calls a day!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Welsh Speaking Contact Centre Advisor - work from home in Cardiff
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you've handled calls and resolved issues in the past, so share specific examples that showcase your skills!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point!
Tailor Your Application: Take a moment to customise your application for this role. Mention why you're excited about working with us and how your skills align with what we're looking for. It shows you’ve done your homework!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Adecco
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to discuss your previous experiences and how you handled challenging situations. Think of specific examples that showcase your problem-solving skills and ability to maintain a positive attitude under pressure.
✨Practice Your Welsh Communication Skills
Since this role requires Welsh speaking, make sure to practice your language skills. Prepare to answer common interview questions in Welsh and demonstrate your fluency. This will not only show your capability but also your enthusiasm for the role.
✨Set Up Your Home Office
Ensure your home working environment is ready for the job. Check your Wi-Fi connection, have a quiet space, and make sure you’re familiar with the tools you'll be using, like Outlook and Excel. Mentioning your setup during the interview can show your preparedness and commitment to remote work.
✨Show Enthusiasm for the Role
Let your passion for customer service shine through during the interview. Research the company and its values, and be prepared to explain why you want to join their team. A genuine interest in making a difference for customers can set you apart from other candidates.
