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- Tasks: Join a dynamic team to support Adult Social Care with essential admin tasks and data management.
- Company: Ealing Council is dedicated to providing quality care and support to the community.
- Benefits: Enjoy remote work flexibility, competitive pay, and potential for contract extension.
- Why this job: Make a real impact in social care while developing valuable skills in a supportive environment.
- Qualifications: Intermediate Microsoft Office skills, strong communication, and a willingness to learn new systems required.
- Other info: Full-time role with a 3-month initial contract; ASAP start available.
Job Title: Business Support Officer (Adult Social Care)
Location: Ealing, West London – Mainly Remote Working
Hourly rate 18.85 PAYE / 24.37 UMB Per Hour
Contract Length: 3 month initial contract (possibility of extension)
Working Pattern: Full Time, Monday – Friday, 36 hours
ASAP Start
Role purpose:
You will be working in a busy Adult Social Care team to provide the following business and administration support:
- To be responsible for the administration and co-ordination of the processes and statutory systems for the delivery of Ealing Council and Ealing Primary Care Trust’s duties in relation to their roles as Supervisory Bodies as prescribed by the Mental Capacity Act and Deprivation of Liberty Safeguards Code of Practice.
- To work across both Deprivation of Liberty Team and ILS / CTLPD Teams, to provide administrative support were necessary.
- To provide an efficient and responsive service to the Ealing Managing Authorities, Supervisory Bodies, Independent Mental Capacity Advocates, Persons Representatives, and in some instances service users and/or their representatives by telephone and written contact.
- To ensure Safeguarding Adults and the Deprivation of Liberty spread sheets/databases are maintained and that weekly, monthly and annual report/statistics are produced and distributed.
- To ensure Safeguarding and Deprivation of Liberty information is regularly disseminated across the borough.
Key accountabilities:
- To receive, acknowledge and record written requests for authorisations under the Deprivation of Liberty Safeguards within the standard timescale and refer them to the Mental Capacity Lead Practitioner Co-ordinator where necessary.
- Assist the Mental Capacity Lead Practitioner by organising assessments, issuing standard authorisations, appointing Independent Mental Capacity Advocates and Responsible Persons, organising reviews and re-assessments.
- Administer and process standard forms in relation to the Deprivation of Liberty Safeguards as instructed.
- To be responsible for ensuring that all pending assessments, authorisations, and reviews are carried out in compliance with all statutory timescales prescribed by the Deprivation of Liberty Safeguards Code of Practice.
- To record and maintain all related information on Mosaic and any relevant paper file/ excel spreadsheets, ensuring all records are up-to-date.
- To assist in the processing and monitoring of any requests to access service user information in respect of individual requests, authorisations, and reviews under the Deprivation of Liberty Safeguards to ensure compliance with the Data Protection Act.
- To maintain data quality on the relevant database by running reports, correcting errors, identifying any necessary amendments to the system and undertaking system administration functions as necessary.
- To be responsible for producing statistical reports from the database/ Mosaic on a regular and ad-hoc basis and circulating these to managers and senior management team within Ealing Council and Ealing primary Care Trust as instructed, and to assist in the development of mental capacity compliance monitoring systems and procedures for the department.
- To support with statistical reports that may need to be produced on a quarterly and annual basis for various Boards, directors or ADASS, that have an interest in the council’s activity around the Deprivation of Liberty Safeguards data.
- To raise and process purchase orders and pay invoices in line with the Council’s financial policies and procedures.
Knowledge, skills and experience:
- Experience of the use of the full range of the Microsoft Office suite to include Microsoft Excel to an intermediate level to produce interactive spreadsheets and full data analysis. This also includes Word and Microsoft teams.
- Ability to communicate, both verbal and written, to enable sound dialogue with people who use our services and other professionals.
- Ability to use IT systems and software packages to maintain accurate and comprehensive work records. Knowledge of using and have the aptitude to learn, specialist database systems e.g. Mosaic or similar client databases.
- To have a general understanding of Adult Social Care Services on an operational level.
- To have a general understanding and/or ability to learn the administrative functions relating to the Deprivation of Liberty Safeguards.
- Knowledge of council procurement systems e.g. Agresso / Business World.
- To have experience of being able to record and convey information accurately and in line with any relevant legislation.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information – please copy and paste the following link in to your browser (url removed)
Business Support Officer (Adult Social Care) employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Support Officer (Adult Social Care)
✨Tip Number 1
Familiarize yourself with the Deprivation of Liberty Safeguards and the Mental Capacity Act. Understanding these frameworks will not only help you in the interview but also demonstrate your commitment to the role.
✨Tip Number 2
Brush up on your Microsoft Excel skills, especially in creating interactive spreadsheets and data analysis. Being able to showcase your proficiency in Excel during discussions can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your experience with administrative functions in social care settings. Highlight any relevant roles where you managed data or supported compliance with statutory requirements.
✨Tip Number 4
Network with professionals in the Adult Social Care field. Engaging with current employees or attending related events can provide insights into the role and may even lead to a referral.
We think you need these skills to ace Business Support Officer (Adult Social Care)
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Business Support Officer position. Highlight key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to reflect relevant experience in adult social care and administration. Emphasize your proficiency with Microsoft Office, especially Excel, and any experience with databases like Mosaic.
Craft a Strong Cover Letter: Write a cover letter that clearly outlines your motivation for applying and how your skills meet the specific needs of the role. Mention your ability to communicate effectively and your understanding of the Deprivation of Liberty Safeguards.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for this role.
How to prepare for a job interview at Adecco
✨Show Your Understanding of Adult Social Care
Make sure to demonstrate your knowledge of Adult Social Care services during the interview. Discuss any relevant experience you have and how it relates to the role, especially in relation to the Deprivation of Liberty Safeguards.
✨Highlight Your Administrative Skills
Since the role involves a lot of administrative tasks, be prepared to talk about your experience with Microsoft Office, particularly Excel. Share examples of how you've used these tools to manage data or create reports in previous roles.
✨Communicate Clearly and Effectively
Effective communication is key in this position. Practice articulating your thoughts clearly, both verbally and in writing. You might be asked to explain complex information, so being concise and clear will help you stand out.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle specific situations related to the role. Think of examples from your past experiences where you successfully managed challenges in a similar environment.
