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- Tasks: Administer Business Rates billing, collection, and customer service with a focus on community impact.
- Company: Join a vibrant local government team in Newham, Greater London.
- Benefits: Competitive pay of £21.41 PAYE and a supportive work environment.
- Other info: Inclusive recruitment process with opportunities for career growth.
- Why this job: Make a real difference in local finance while developing your skills.
- Qualifications: Strong numerical skills and experience in customer service are essential.
Location: Newham, Greater London
Rate: £21.41 PAYE
Are you looking for an exciting opportunity to make a real impact in local government finance? Our client is seeking a dedicated Business Rates Officer to join their vibrant team! This temporary role is perfect for someone with a passion for customer service and a knack for numbers.
Purpose of the Role:
As a Business Rates Officer, you will play a crucial role in administering the billing, collection, recovery, and enforcement of Business Rates. Your work will ensure that income is maximised while providing top-notch customer service.
Key Responsibilities:
- Administration: Manage the full process of valuation, billing, collection, and enforcement of Business Rates in line with legislation and council policies.
- Customer Service: Address customer inquiries through various channels, providing professional and timely advice on complex legislation and billing issues.
- Income Collection: Implement effective recovery actions to minimise arrears and maximise income, ensuring compliance with all relevant regulations.
- Systems & Performance: Utilise council IT systems to maintain accurate records and support audits while striving for continuous service improvement.
- Knowledge & Development: Stay updated on Business Rates legislation and best practices to enhance your expertise.
Essential Criteria:
- Strong understanding of Business Rates legislation and processes.
- Excellent numerical reasoning and attention to detail.
- Experience in a customer-focused environment, handling inquiries effectively.
- Familiarity with Civica's digital payment system and Academy is a plus!
What We’re Looking For:
- A professional, calm approach when handling sensitive situations.
- Strong communication skills to convey complex information clearly.
- Ability to work independently and collaboratively within a team.
If you’re ready to take on this rewarding challenge and contribute to your community, we want to hear from you! Join our client’s team and help shape the future of Business Rates in Newham. Apply now!
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
Business Rate Officer employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Rate Officer
✨Tip Number 1
Network like a pro! Reach out to people in local government finance or related fields. Attend events, join online forums, and connect on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by practising common questions related to Business Rates. Think about how your skills match the role and be ready to share examples of your customer service experience. Confidence is key!
✨Tip Number 3
Show your passion for the role! When you get the chance to chat with potential employers, express why you're excited about making an impact in local government finance. Your enthusiasm can set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to support you every step of the way in landing that Business Rates Officer position!
We think you need these skills to ace Business Rate Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Business Rates Officer role. Highlight your experience with customer service and any relevant knowledge of Business Rates legislation. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about local government finance and how you can contribute to our team. Keep it professional but let your personality come through!
Showcase Your Attention to Detail: As a Business Rates Officer, attention to detail is key. Make sure your application is free from typos and errors. We appreciate candidates who take the time to present their best work!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Don’t miss out on this opportunity!
How to prepare for a job interview at Adecco
✨Know Your Numbers
As a Business Rates Officer, you'll need to demonstrate your strong numerical reasoning skills. Brush up on key calculations related to business rates and be prepared to discuss how you would handle billing and collection scenarios during the interview.
✨Customer Service is Key
Since this role involves addressing customer inquiries, think of examples from your past experiences where you provided excellent customer service. Be ready to explain how you handled complex issues and ensured customer satisfaction.
✨Familiarise Yourself with Legislation
Stay updated on current Business Rates legislation and council policies. During the interview, show that you understand the importance of compliance and how it impacts income maximisation and service delivery.
✨Showcase Your IT Skills
If you have experience with Civica's digital payment system or similar software, mention it! Highlighting your familiarity with relevant IT systems will demonstrate your ability to maintain accurate records and support audits effectively.