At a Glance
- Tasks: Provide exceptional customer service via phone, email, and chat in a fast-paced environment.
- Company: Join a globally recognised organisation with a supportive team culture.
- Benefits: Competitive pay, long-term contract, and ongoing development opportunities.
- Other info: Immediate start available; ideal for those with their own transport.
- Why this job: Make a real impact by enhancing customer experiences and driving satisfaction.
- Qualifications: Experience in customer service, strong communication skills, and attention to detail.
The predicted salary is between 14 - 14 £ per hour.
Location: Roach Bank Road, Pilsworth, Bury, BL9 8RY
Rate: £14.11 per hour
Contract: Fixed Term Contract until 31st December 2026
Hours: 35 hours per week, Monday to Friday
Start Date: ASAP
Adecco are recruiting on behalf of our well-established client for a Customer Care Advisor to join their busy and dynamic Customer Care team based in Bury. This is an excellent opportunity to join a world-leading company, supporting professional customers and delivering an exceptional customer experience across a variety of communication channels.
The Role
As a Customer Care Advisor, you will be responsible for providing outstanding customer service to the clients' professional customer base through multiple channels including:
- Telephone
- Live Chat
You will work within a fast-paced customer care environment, handling customer enquiries efficiently while ensuring accuracy, professionalism and a first-contact resolution approach.
Key Responsibilities
- Deliver an exceptional customer experience and achieve first-contact resolution wherever possible.
- Manage customer enquiries across multiple communication channels.
- Handle multiple customer contacts simultaneously whilst maintaining accuracy and attention to detail.
- Proactively follow up with customers to ensure a positive experience.
- Build strong relationships with internal departments and external customers.
- Drive customer satisfaction and contribute towards NPS targets.
- Identify opportunities to improve processes and customer service delivery.
- Maintain a high level of product and business knowledge.
- Take ownership of personal development and performance.
Working Hours
This position operates on a rotating shift pattern covering the hours of 8:00am to 6:00pm, Monday to Friday. Shift patterns include:
- 8:00am to 4:00pm
- 9:00am to 5:00pm
- 10:00am to 6:00pm
The early and late shifts rotate across the team approximately every 3 to 4 weeks.
About You
We are looking for candidates who have:
- Previous experience within a fast-paced Customer Service or Customer Care environment.
- Excellent written and verbal communication skills.
- Strong attention to detail.
- The ability to multitask and prioritise effectively.
- A proactive and positive attitude.
- The confidence to work with a range of internal and external stakeholders.
- Strong Microsoft Office skills.
Desirable:
- Experience using SAP or similar ERP systems.
What's on Offer?
- Immediate start available.
- Long-term contract through to December 2026.
- Opportunity to work for a globally recognised organisation.
- Supportive team environment with ongoing development opportunities.
- Exposure to a dynamic and customer-focused business.
Please note: Due to the location of the site and limited public transport links, applicants should ideally have their own transport or live within a reasonable commuting distance of Bury.
If you're passionate about delivering outstanding customer service and want to join a successful and growing team, we'd love to hear from you. Apply today!
Customer Care Advisor in Bury employer: Adecco
Adecco is an excellent employer, offering a supportive work culture that values flexibility and work-life balance, particularly for the Seasonal DBS Cleaner role in Chelmsford. Employees benefit from a competitive pension scheme and various incentives, alongside opportunities for personal growth and development within a dynamic team environment, making it a rewarding place to contribute to the cleanliness of educational settings.
