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- Tasks: Welcome passengers and provide guidance in a busy train station.
- Company: Join the GWR team at Bristol Parkway Train Station.
- Benefits: Earn £13.45 per hour with paid training and flexible shifts.
- Why this job: Make a difference by helping people enjoy smooth journeys.
- Qualifications: Friendly, customer-focused attitude and strong communication skills.
- Other info: Great introduction to the rail industry with future opportunities.
The predicted salary is between 11 - 16 £ per hour.
We have great opportunities for Customer Service Assistants at Bristol Parkway Train Station. We are looking for friendly, confident individuals who enjoy helping people and providing excellent customer service in a busy station environment.
Key Responsibilities
- Welcome passengers and provide clear guidance and information.
- Assist customers with luggage and general mobility needs.
- Support passengers in navigating the station safely and efficiently.
- Deliver a positive travel experience through proactive, helpful service.
- Work collaboratively with colleagues to maintain a safe, supportive environment.
Requirements
- Positive, approachable, customer-focused attitude.
- Physically able to assist with luggage when required.
- Confident in a busy environment and able to stay calm under pressure.
- Strong communication and interpersonal skills.
- Able to work both independently and as part of a team.
- Safety-conscious and aware of potential risks.
Training & Support
- Online training modules to be completed before starting. All training is fully paid.
Pay & Contract Details
- Pay rate: £13.45 per hour
- Shifts: 07:00-14:00 and 14:00-21:00.
- Contract: ASAP until 18th March, working 3-5 days per week across a 7-day rota.
What We Are Looking For
- Flexible, reliable individuals with a passion for helping people and ensuring safe, smooth journeys for all passengers.
- A friendly, professional manner.
- Enthusiastic about delivering great customer service.
- Enjoy supporting passengers and working with the public.
- Communicate clearly and stay calm under pressure.
- Be safety-minded and attentive to your surroundings.
Please note: A strict zero-alcohol policy applies when working on the railway. Candidates must be 18 or over.
GWR Customer Service Station Assistant in Bristol employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land GWR Customer Service Station Assistant in Bristol
✨Tip Number 1
Get to know the station! Familiarise yourself with Bristol Parkway Train Station and its layout. This way, when you meet passengers, you can confidently guide them and answer their questions like a pro.
✨Tip Number 2
Practice your communication skills! Role-play with friends or family to enhance your ability to stay calm and clear under pressure. The better you communicate, the more confident you'll feel when assisting customers.
✨Tip Number 3
Show off your enthusiasm! When you apply through our website, make sure to highlight your passion for customer service. Employers love candidates who genuinely enjoy helping others and creating positive experiences.
✨Tip Number 4
Network with current employees! If you know anyone working at the station, chat with them about their experiences. They might share insider tips that could give you an edge during the interview process.
We think you need these skills to ace GWR Customer Service Station Assistant in Bristol
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any previous experience you have in customer service. We want to see how you've helped others and created positive experiences, so share specific examples that showcase your friendly and approachable attitude.
Keep It Clear and Concise: When writing your application, be clear and to the point. We appreciate straightforward communication, so avoid fluff and focus on what makes you a great fit for the role. Remember, clarity is key!
Demonstrate Your Team Spirit: Since this role involves working with colleagues, let us know about your teamwork skills. Share instances where you've collaborated effectively with others, as we value those who can work well in a busy environment.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you're keen on joining our team at Bristol Parkway Train Station!
How to prepare for a job interview at Adecco
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Customer Service Station Assistant. Familiarise yourself with the tasks like welcoming passengers, assisting with luggage, and ensuring safety. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Show Off Your People Skills
Since this role is all about customer service, be ready to share examples of how you've helped customers in the past. Think of specific situations where you provided excellent service or resolved issues. This will show that you have the right attitude and skills for the job.
✨Stay Calm Under Pressure
Working in a busy train station can be hectic, so prepare to discuss how you handle stressful situations. Share stories that highlight your ability to stay composed and focused, even when things get busy. This will reassure the interviewer that you can thrive in a fast-paced environment.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what a typical day looks like. This shows your genuine interest in the role and helps you determine if it’s the right fit for you.
