At a Glance
- Tasks: Manage customer accounts, process orders, and ensure exceptional service delivery.
- Company: Established organisation in the technical and engineering services sector.
- Benefits: Competitive salary, stable permanent role, and supportive team environment.
- Other info: Immediate interviews available; great opportunity for career growth.
- Why this job: Perfect for detail-driven individuals who love customer engagement and coordination.
- Qualifications: Experience in customer service or account management with strong admin skills.
Location: Bredbury
Salary: £28,000 - £28,500
Job Type: Permanent, Full-Time
Start Date: Hiring from mid-July (interviews taking place immediately)
The Company
Our client, a well-established and growing organisation within the technical and engineering services sector, is looking to appoint a highly organised and customer-focused Account Manager / Account Coordinator to support their client accounts. This is a fantastic opportunity for someone who thrives in a structured, process-led and administration-heavy role, where customer engagement and attention to detail are key.
The Role
This is a busy, admin-led account management position where you will be responsible for supporting customer accounts end-to-end, ensuring exceptional service delivery and smooth coordination across departments. You will act as a key point of contact for clients, managing queries, processing orders, and ensuring all administrative tasks are completed accurately and on time.
Key Responsibilities
- Managing a portfolio of customer accounts and acting as the main point of contact
- Processing customer orders, quotations, and job requests accurately
- Coordinating with internal departments (engineering, operations, logistics, finance)
- Handling customer queries, updates, and service requests via phone and email
- Managing shared inboxes and ensuring timely responses
- Tracking orders, deliveries, and service progress, keeping customers updated
- Raising invoices, credits, and supporting with basic credit control activities
- Following up on quotations and outstanding work
- Logging customer interactions and maintaining accurate CRM records
- Handling customer complaints and queries professionally and efficiently
- Supporting reporting, data entry, and general administrative duties
(This role is heavily administration-focused and requires strong attention to detail and organisational skills.)
About You
We are looking for someone with a strong customer service / account coordination background, ideally within a fast-paced or technical environment.
Essential Skills & Experience:
- Experience in a customer service, account management, or internal sales support role
- Strong administrative skills with high accuracy (order processing, data entry, documentation)
- Excellent communication and relationship-building ability
- Experience using CRM or ERP systems (e.g., SAP, Dynamics, Oracle or similar)
- Ability to manage multiple tasks and prioritise workload effectively
- Confident handling customer queries, complaints, and escalations
- Good working knowledge of Microsoft Office (Outlook, Excel, Word)
Desirable:
- Experience supporting technical, engineering, or service-based businesses
- Exposure to credit control, invoicing, or order-to-cash processes
What's in it for You
- Competitive salary: £28,000 - £28,500
- Stable, permanent opportunity within a reputable organisation
- Supportive team environment
- Opportunity to work in a structured, process-driven role
Interview Process
Immediate interviews available. Scheduling around availability (interview slots likely towards the end of next week).
Summary
This role is perfect for someone who is detail-driven, customer-focused, and enjoys managing accounts from an administrative and coordination perspective, rather than a sales-heavy role.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Customer Account Coordinator in Bredbury employer: Adecco
Join a well-established and growing organisation in Bredbury, where you will thrive in a structured and supportive environment as a Customer Account Coordinator. With a competitive salary and a focus on employee development, this role offers the chance to engage with clients while honing your administrative skills in a dynamic technical sector. Experience a culture that values attention to detail and customer service excellence, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Account Coordinator in Bredbury
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Adecco. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Adecco before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Account Coordinator in Bredbury
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Adecco:Your cover letter is your chance to shine! Tell us why you want to work at Adecco specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Adecco!
How to prepare for a job interview at Adecco
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
