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- Tasks: Process customer orders and handle queries with professionalism.
- Company: Join a dynamic team at a leading company in Braintree.
- Benefits: Enjoy a supportive work environment with opportunities for growth.
- Why this job: Be the key contact for customers and make their experience seamless.
- Qualifications: Previous office experience and strong communication skills required.
- Other info: Perfect for those who thrive in a fast-paced, collaborative setting.
The predicted salary is between 24000 - 36000 £ per year.
Role - Sales Administrator
Hours - 8am - 5pm
Location - Braintree
- Order Processing
- Process customer orders via telephone and email
- Accurately input orders onto the company CRM system
- Check order details for accuracy and resolve discrepancies
- Monitor order progress and update customers when required
- Handle customer and client queries in a professional and timely manner
- Act as a key point of contact for order related enquiries
- Provide information on products, pricing and delivery
- Maintain positive working relationships with clients
- Liaise with internal teams to confirm order status and availability
- Support the sales team with day to day administration
- Keep customer and sales records up to date on the CRM system
- General office administration and data entry
- Support incoming calls and emails
- Maintain accurate documentation and records
Skills and Experience Required
- Previous office based experience is essential
- Experience processing orders using a CRM system
- Strong attention to detail and accuracy
- Confident written and verbal communication skills
- Ability to manage multiple tasks and meet deadlines
- Comfortable working both independently and as part of a team
Locations
Customer Service Administrator in Braintree, Essex employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator in Braintree, Essex
✨Tip Number 1
Get to know the company inside out! Research their values, products, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer queries, it's crucial to sound confident and clear. Try role-playing with a friend or family member to get comfortable with common scenarios.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team and makes it easier for us to keep track of your application.
We think you need these skills to ace Customer Service Administrator in Braintree, Essex
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Administrator role. Highlight your previous office experience and any CRM systems you've worked with, as this will show us you're a great fit for the job.
Show Off Your Attention to Detail: Since accuracy is key in this role, give examples of how you've successfully managed details in past jobs. Whether it's processing orders or maintaining records, we want to see that you can keep everything in check!
Communicate Clearly: Your written communication skills are super important for this position. Make sure your application is clear, concise, and free from errors. This will demonstrate your ability to handle customer queries professionally.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any updates regarding your application status!
How to prepare for a job interview at Adecco
✨Know Your CRM Systems
Make sure you brush up on your knowledge of CRM systems before the interview. Be ready to discuss your previous experience with order processing and how you've used these systems to manage customer orders effectively.
✨Showcase Your Communication Skills
Since this role involves handling customer queries, practice articulating your thoughts clearly. Prepare examples of how you've successfully resolved customer issues in the past, highlighting your ability to maintain professionalism under pressure.
✨Demonstrate Attention to Detail
This job requires a strong focus on accuracy. During the interview, mention specific instances where your attention to detail made a difference, whether it was catching an error in an order or ensuring documentation was spot on.
✨Prepare for Teamwork Questions
As you'll be liaising with internal teams, think about your experiences working collaboratively. Be ready to share examples of how you've supported colleagues or contributed to team goals, showcasing your ability to work both independently and as part of a team.
