At a Glance
- Tasks: Resolve customer issues and manage disputes with a proactive approach.
- Company: Join a global leader in customer service with a collaborative culture.
- Benefits: Earn £20.61 per hour with flexible hybrid working options.
- Other info: Great opportunity for skill development in a fast-paced environment.
- Why this job: Make a real impact by helping customers and improving processes.
- Qualifications: 2 years in customer service or finance; SAP and Salesforce experience preferred.
Location: Bracknell (Hybrid)
Pay Rate: £20.61 per hour
Working Hours: Monday - Friday, 8:00am - 4:00pm
Duration: 12 month contract
About the Role
We are looking for a proactive and customer-focused Customer Issue Resolution Representative to deliver high-quality service across dispute management, returns/credits, and credit & collections activities. This is a hybrid role, with primarily home-based working and occasional office attendance in Bracknell for meetings as required. You will play a key role in managing customer issues end-to-end, working with both external customers and internal teams to ensure timely resolutions and efficient accounts receivable (AR) collection.
Key Responsibilities
- Manage end-to-end customer issue resolution, including disputes, returns, adjustments, and collections activities
- Conduct proactive collection of overdue accounts through phone and email communication
- Collaborate with customers and internal teams (including Quality and cross-functional departments) to resolve issues efficiently
- Build strong relationships and maintain credibility through accurate and timely resolution processing
- Work with sensitive financial data while maintaining confidentiality
- Use and maintain knowledge of SAP and Salesforce systems
- Investigate and resolve issues by interpreting policies, analysing data, and liaising with relevant departments
- Contribute to process improvement initiatives and support team objectives
- Provide training and guidance to new team members when required
- Continuously develop skills in analysis, reporting, negotiation, and stakeholder engagement
Skills & Experience Required
- Minimum 2 years' experience in customer service, finance, supply chain, or sales
- Experience with SAP and Salesforce systems
- Strong communication, analytical, and organisational skills
- Ability to handle moderately complex issues using sound judgment and problem-solving skills
- Confident in managing and interpreting financial data and credit processes
- Excellent customer-facing skills with a professional and positive approach
- Strong attention to detail with the ability to meet deadlines and maintain data accuracy
- Demonstrated ability to work independently and meet team KPIs
- Resilient, disciplined, and adaptable with a continuous improvement mindset
- Strong negotiation and influencing skills (or willingness to develop these)
- Fluent in English (additional languages are a plus)
Education
Bachelor's degree (preferred but not essential) in business, economics, or a related field. Other degree disciplines will also be considered.
What We're Looking For
- Build strong relationships with customers and internal stakeholders
- Take ownership of issues and drive them through to resolution
- Work proactively to ensure timely payments and rapid complaint resolution
- Thrive in a fast-paced, customer-focused environment
Why Join?
- Competitive hourly rate of £20.61
- Flexible hybrid working model
- Opportunity to develop your skills within a global, collaborative environment
- Exposure to systems, processes, and continuous improvement initiatives
If you’re driven, detail-oriented, and passionate about delivering excellent customer service, we’d love to hear from you!
Customer Issue Resolution Representative in Bracknell employer: Adecco
Join a dynamic team as a Customer Issue Resolution Representative in Bracknell, where you will enjoy a competitive pay rate of £20.61 per hour and the flexibility of a hybrid working model. Our collaborative work culture fosters professional growth and continuous improvement, providing you with opportunities to enhance your skills while building strong relationships with customers and internal teams in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Issue Resolution Representative in Bracknell
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about resolving customer issues, being able to articulate your thoughts clearly and confidently is key. Try mock interviews with friends or family to get comfortable.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Issue Resolution Representative in Bracknell
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Issue Resolution Representative role. Highlight your experience in customer service and any relevant skills, like using SAP or Salesforce, to show us you’re the perfect fit!
Show Off Your Communication Skills:Since this role involves a lot of interaction with customers and internal teams, let your communication skills shine through in your application. Use clear and concise language, and don’t forget to mention any experience you have in resolving disputes or managing customer issues.
Demonstrate Problem-Solving Abilities:We love candidates who can think on their feet! In your application, share examples of how you've tackled complex issues in the past. This will help us see your analytical skills and your ability to handle financial data effectively.
Apply Through Our Website:To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your details and can get back to you quickly about this exciting opportunity!
How to prepare for a job interview at Adecco
✨Know Your Stuff
Before the interview, make sure you’re familiar with the key responsibilities of a Customer Issue Resolution Representative. Brush up on your knowledge of dispute management, returns, and collections activities. Being able to discuss these topics confidently will show that you’re proactive and ready to tackle customer issues head-on.
✨Showcase Your Communication Skills
Since this role involves a lot of interaction with customers and internal teams, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in past roles, especially when resolving complex issues. This will demonstrate your strong communication skills and ability to build relationships.
✨Familiarise Yourself with SAP and Salesforce
If you have experience with SAP and Salesforce, be ready to discuss it! If not, take some time to learn the basics of these systems. Mentioning your willingness to learn and adapt can also impress the interviewers, as they value candidates who are eager to develop their skills.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific customer issues or conflicts. Think of scenarios from your previous experience where you successfully resolved a problem. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your analytical and problem-solving skills.
