At a Glance
- Tasks: Support customers with mortgage queries and provide exceptional service.
- Company: Join a respected financial services organisation with a supportive team.
- Benefits: Earn £14.56 per hour, enjoy hybrid working, and receive comprehensive training.
- Other info: Great career development opportunities and a friendly work environment.
- Why this job: Make a real difference in people's lives while building your career.
- Qualifications: Customer service experience and strong communication skills are preferred.
The predicted salary is between 14.56 - 14.56 £ per hour.
Are you passionate about delivering outstanding customer service and helping people when it matters most? We're looking for enthusiastic and customer-focused individuals to join a busy Mortgage Services team, supporting customers throughout one of the most important journeys of their lives. This is a fantastic opportunity to build a career within financial services, with full training provided and excellent long-term prospects.
The Opportunity
As a Customer Service Consultant, you'll be the first point of contact for customers with mortgage-related enquiries. You'll provide guidance, reassurance and support, helping customers understand their options while ensuring every interaction is handled with professionalism and care.
What You'll Be Doing
- Handling inbound calls relating to mortgage applications and existing mortgage accounts
- Keeping customers informed on the progress of their applications
- Responding to mortgage-related enquiries with confidence and professionalism
- Supporting vulnerable customers with empathy and understanding
- Accurately updating customer records and completing administrative tasks
- Building strong relationships with customers and delivering excellent service
- Ensuring compliance, accuracy and quality standards are maintained at all times
Working Hours
35 hours per week Monday to Friday between 8:00am and 6:00pm, 1 in 4 Saturdays, 9:00am to 2:00pm (with time off in lieu)
Hybrid Working
Training Period (First 5-6 Weeks): Fully office-based in Bournemouth Monday to Friday, 9:00am to 5:00pm
Following Training: 2 days office-based, 3 days working from home
What We're Looking For
- Previous customer service experience, ideally within a telephone-based environment
- Excellent communication and relationship-building skills
- Strong problem-solving abilities and confidence handling customer enquiries
- The ability to remain calm and professional in a fast-paced environment
- Good attention to detail and a high level of accuracy
- Confidence using multiple computer systems
- A positive and resilient approach
- A genuine passion for helping customers
What's On Offer?
- £14.56 per hour
- Comprehensive training and ongoing support
- Hybrid working arrangement
- Friendly and supportive team environment
- Valuable experience within the financial services sector
- Opportunity to secure a permanent position
- Excellent career development prospects
If you're looking for a rewarding customer service role where you can make a real difference while developing your career with a highly respected organisation, we'd love to hear from you.
Customer Service Consultant in Bournemouth employer: Adecco
Our client in Worthing is an excellent employer, offering a supportive work culture that values teamwork and individual contributions. With competitive pay and flexible hours, employees enjoy a balanced work-life dynamic while having access to growth opportunities within the manufacturing sector. This role as a Kitting Operative not only provides meaningful work but also allows you to be part of a respected organisation committed to excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Consultant in Bournemouth
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Adecco. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Adecco before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Consultant in Bournemouth
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Adecco:Your cover letter is your chance to shine! Tell us why you want to work at Adecco specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Adecco!
How to prepare for a job interview at Adecco
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
