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- Tasks: Handle customer service calls in a fast-paced office environment.
- Company: Join Adecco, a leading employment agency with a commitment to equal opportunities.
- Benefits: Earn £13.00 per hour with flexible Monday to Friday shifts.
- Why this job: Great opportunity to enhance your communication skills and gain valuable experience.
- Qualifications: Experience in a busy office and strong IT skills are essential.
- Other info: DBS assistance available; must be local to Croydon, Surrey.
We are looking for customer service call handlers who have worked in a busy office environment and have experience of placing and taking a high volume of telephone calls. Good IT skills are essential along with great communication abilities. Working Monday to Friday either 8am to 4pm or 9am to 5pm. This is a temporary position starting asap on an ongoing basis. Pay rate is £13.00 per hour. You will need a standard DBS for this position, but if you do not have one in place then we can assist you with this. You must live in or within commutable travelling distance to Croydon in Surrey. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website
Bookings Call Handlers employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bookings Call Handlers
✨Tip Number 1
Make sure to highlight your experience in a busy office environment during the interview. Share specific examples of how you managed high call volumes and maintained excellent customer service.
✨Tip Number 2
Brush up on your IT skills before the interview. Familiarize yourself with common customer service software and tools, as this will demonstrate your readiness to handle the technical aspects of the role.
✨Tip Number 3
Practice your communication skills by engaging in mock calls with friends or family. This will help you articulate your thoughts clearly and confidently during the actual call handling process.
✨Tip Number 4
Since the position requires a standard DBS check, be proactive about this. If you don’t have one, express your willingness to obtain it and ask about the assistance they offer in the process.
We think you need these skills to ace Bookings Call Handlers
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your previous experience in customer service and any roles where you handled a high volume of calls. Use specific examples to demonstrate your skills.
Showcase IT Skills: Since good IT skills are essential for this role, mention any relevant software or systems you are proficient in. This could include CRM systems, call handling software, or general computer skills.
Communicate Clearly: Your application should reflect your strong communication abilities. Use clear and concise language, and ensure that your CV and cover letter are free from errors.
Mention Location: Since the job requires you to be within commutable distance to Croydon, make sure to mention your location in your application. This shows that you meet one of the key requirements.
How to prepare for a job interview at Adecco
✨Show Your Customer Service Skills
Be prepared to discuss your previous experience in customer service. Highlight specific examples where you successfully handled high volumes of calls and resolved customer issues efficiently.
✨Demonstrate IT Proficiency
Since good IT skills are essential for this role, be ready to talk about the software and systems you have used in past positions. If possible, mention any relevant tools that are commonly used in call handling.
✨Communicate Clearly and Confidently
Effective communication is key in this role. Practice speaking clearly and confidently during the interview. You might even want to do a mock interview with a friend to refine your delivery.
✨Know Your Availability
Since the position requires working Monday to Friday, either 8am to 4pm or 9am to 5pm, be clear about your availability. This shows that you are organized and ready to commit to the schedule.
