At a Glance
- Tasks: Engage with customers via phone and email, providing top-notch service and support.
- Company: Join a family-run business with a friendly and collaborative culture.
- Benefits: Enjoy 25 days of leave, employee discounts, and free snacks at work.
- Other info: Casual dress code and opportunities for career growth in a thriving company.
- Why this job: Make a real difference in customer satisfaction while working in a relaxed environment.
- Qualifications: Previous customer service experience and strong communication skills are essential.
The predicted salary is between 28000 - 29000 £ per year.
Location: Bishop's Stortford
Salary: £28-29,000
Monday - Friday 09:30-17:30 OR 09:00-17:00. 1 in 4 Saturdays, 10:00-16:00 overtime paid or day off!
Are you passionate about delivering outstanding customer service? Do you thrive in a friendly and collaborative environment? Our client, a family-run & expanding business, thriving in their market, modern offices in Bishop's Stortford, is on the lookout for a dedicated Senior Customer Service Adviser to join their close-knit team!
At this organisation, the commitment is to provide life-changing products and industry-leading customer service. As a Customer Service Adviser, you will play a key role in achieving this mission, ensuring that every customer feels valued and satisfied.
What's in it for you?
- Annual Bonus
- 25 days of annual leave + bank holidays
- Employee Discounts: Enjoy exclusive discounts on products offered by the organisation
- Free On-Site Parking
- Refreshments and Snacks: Complimentary hot drinks, snacks, and fruit available at the office
- Casual Dress Code: Work comfortably in a relaxed, casual environment
The Role:
- Engage with customers through phone, email, and in the exclusive showroom
- Provide knowledgeable information on products and pricing to assist customers effectively
- Secure orders, manage payments, and strive to exceed customer expectations
- Collaborate with various teams across the organisation to meet customer needs
- Assist with data entry, refunds, and returns as necessary
The Ideal Candidate:
- Customer Service Experience: Previous experience in a customer service role is essential
- Strong Communication Skills: Comfortable taking incoming calls and engaging with customers
- Genuine Enthusiasm: Excited about being part of a growing organisation and contributing to its journey
Senior Customer support in Bishops Stortford employer: Adecco
Adecco is an excellent employer, offering a supportive work culture that values flexibility and work-life balance, particularly for the Seasonal DBS Cleaner role in Chelmsford. Employees benefit from a competitive pension scheme and various incentives, alongside opportunities for personal growth and development within a dynamic team environment, making it a rewarding place to contribute to the cleanliness of educational settings.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer support in Bishops Stortford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Adecco. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Adecco before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Senior Customer support in Bishops Stortford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Adecco:Your cover letter is your chance to shine! Tell us why you want to work at Adecco specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Adecco!
How to prepare for a job interview at Adecco
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
