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For Companies At a Glance
- Tasks: Handle customer calls, provide support, and initiate sales conversations.
- Company: Join a dynamic team focused on delivering quality customer service.
- Benefits: Competitive salary, bonuses, and a supportive work environment.
- Why this job: Make a difference by helping customers with essential products.
- Qualifications: Passion for customer service and previous telesales experience.
- Other info: Exciting career growth opportunities in a fast-paced atmosphere.
The predicted salary is between 23000 - 32000 £ per year.
Location: Kingswinford.
Hours: Monday – Friday 9am – 5pm, Friday 9.30am – 4.30pm.
Type: Permanent, full time office based.
Salary: £27,500 per annum plus bonus.
What you'll do:
- Handle inbound customer calls with professionalism and a friendly demeanor.
- Provide technical support over the phone to assist customers with our products.
- Respond promptly to inquiries received via our internal web chat function.
- Deliver an exceptional level of customer service that reflects our commitment to quality.
- Initiate sales conversations with potential customers through phone and email outreach.
- Listen attentively to customer needs and recommend relevant products.
- Build lasting relationships with customers to encourage repeat sales.
- Collaborate on group projects to promote our innovative products.
- Contribute to achieving team sales targets while maintaining a customer database.
What we’re looking for:
- A genuine passion for delivering high‑quality customer service.
- Previous experience in a telesales position, showcasing strong sales skills.
- A proven track record of exceeding sales targets in a team environment.
- Confidence and self‑motivation to thrive in a fast‑paced atmosphere.
- Excellent telephone manner that puts customers at ease.
- Solid IT skills, particularly with Microsoft Office applications.
- A flexible approach to taking on various tasks as needed.
Ready to take the next step in your career? Apply now! Join us in our mission to provide safe and clean drinking water solutions! Send your CV and a brief cover letter highlighting your experience and enthusiasm for the role. We can't wait to welcome you to our team!
Telesales / Customer Services in Birmingham employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telesales / Customer Services in Birmingham
✨Tip Number 1
Get to know the company inside out! Research their products and values so you can chat confidently about how you can contribute. This shows you're genuinely interested and ready to jump in.
✨Tip Number 2
Practice your phone skills! Since this role is all about handling calls, try role-playing with a friend or family member. Focus on being friendly and professional – it’ll make a world of difference when you’re on the line with customers.
✨Tip Number 3
Don’t just wait for the interview – reach out! Connect with current employees on LinkedIn or engage with the company’s social media. It’s a great way to show your enthusiasm and might even give you insider tips!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team and ready to contribute to our mission of providing safe drinking water solutions.
We think you need these skills to ace Telesales / Customer Services in Birmingham
Some tips for your application 🫡
Show Your Passion: Make sure to highlight your genuine passion for delivering high-quality customer service in your cover letter. We want to see that you care about helping customers and are excited about the role!
Tailor Your CV: Customise your CV to reflect the skills and experiences that match the job description. We love seeing how your previous telesales experience aligns with what we’re looking for, so don’t hold back!
Be Professional Yet Friendly: When writing your application, keep a professional tone but let your friendly personality shine through. We value a warm approach, especially since you'll be handling customer calls!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the team!
How to prepare for a job interview at Adecco
✨Know Your Product
Before the interview, make sure you understand the products you'll be supporting. Familiarise yourself with their features and benefits so you can confidently discuss them during your interview. This will show your genuine interest in the role and help you connect with the interviewer.
✨Practice Your Phone Skills
Since this role involves handling inbound calls, practice your telephone manner. Try role-playing with a friend or family member to simulate customer interactions. Focus on being friendly, professional, and attentive to their needs, as this is crucial for success in telesales.
✨Showcase Your Sales Experience
Be ready to share specific examples of how you've exceeded sales targets in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your ability to thrive in a fast-paced environment and contribute to team goals.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of your interview. This could be about the team dynamics, company culture, or how success is measured in the role. Asking questions shows your enthusiasm and helps you determine if the company is the right fit for you.
