Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support the Loans Department with case management and customer verification using modern tools.
- Company: Join a dynamic team in a reputable financial setting.
- Benefits: Weekly pay, annual leave, and access to discounts and wellness programmes.
- Why this job: Gain experience in a modern lending environment with hybrid working options.
- Qualifications: Analytical mindset, tech-savvy, and strong attention to detail.
- Other info: Full training provided and excellent career growth opportunities.
The predicted salary is between 14 - 21 £ per hour.
Location: Birmingham - Colmore Row
Hourly Pay Rate: £17.80
Contract: 6-month assignment
Hybrid Working: 3 days remote / 2 days in-office (Thursdays required in office)
Training: Full training provided (hybrid delivery)
About the Role:
We're recruiting a Lending Operations Analyst to join a dynamic Lending Operations Team, supporting the Loans Department with high-quality case management, stakeholder engagement and customer verification. This is a great opportunity for someone analytical, detail-focused and eager to learn new systems and processes.
This role is email and admin-based (not telephony) and involves managing business banking customer requests case-by-case using modern workflow tools.
What You'll Be Doing:
You'll play a key part in maintaining smooth operational delivery through:
- Stakeholder & Customer Engagement:
- Building strong relationships with brokers, internal teams and business banking customers
- Updating stakeholders via internal platforms such as PEGA and ABCS
- Liaising with the Loans Department to progress each case efficiently
- Case Management:
- Handling a variety of loan-related enquiries such as: Loan statements, Breaks in loans, Capital repayment holiday requests
- Working to clear SLAs, ensuring productivity and accuracy
- Investigating customer queries using multiple CRM and verification tools
- Managing auto-responses and centralised verification platforms
- Working within a new, streamlined workflow process
- Administrative Excellence:
- Email-based case handling (no telephone work)
- Ensuring all documentation and validations meet regulatory and quality standards
- Accurately processing data while spotting anomalies or missing details
What We're Looking For:
This role would suit you if you are:
- A fast learner who can pick up new systems quickly
- Technically confident and comfortable using multiple digital platforms
- Experienced in stakeholder management
- Analytical, with strong attention to detail
- Quality-driven and able to work independently
- From a background in FCA-regulated environments, Lending, Banking, Operations or an Analyst-type role (not essential but beneficial)
Why You'll Love This Role:
- Opportunity to work within a modern lending environment using new tech and workflow tools
- Supportive team with centralised training
- Hybrid working for great work-life balance
- Chance to build strong professional relationships in a reputable financial setting
Benefits:
- Weekly pay
- Online payslips
- Dedicated aftercare team
- Annual leave allowance
- Employee Assistance Programme
- Access to Able Futures
- Eye care Vouchers
- Access to Boost benefits such as discounted shopping vouchers, services, attraction tickets and more
- Smart Spending App
- Workplace Pension Scheme
Lending Operations Analyst in Birmingham employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lending Operations Analyst in Birmingham
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working in lending operations. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to case management and stakeholder engagement. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Show off your analytical skills! During interviews, share specific examples of how you've tackled complex problems or improved processes in previous roles. This will highlight your attention to detail and problem-solving abilities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities tailored just for you.
We think you need these skills to ace Lending Operations Analyst in Birmingham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Lending Operations Analyst role. Highlight your analytical skills and any experience with case management or stakeholder engagement, as these are key aspects of the job.
Show Off Your Attention to Detail: Since this role requires a strong focus on accuracy, be sure to showcase examples where you've demonstrated attention to detail in your previous work. This could be through managing data or ensuring compliance with regulations.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon unless it's relevant to the role. We want to see your communication skills shine through!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to track your application status along the way!
How to prepare for a job interview at Adecco
✨Know Your Stuff
Before the interview, make sure you understand the role of a Lending Operations Analyst. Familiarise yourself with case management, stakeholder engagement, and the tools mentioned in the job description like PEGA and ABCS. This will show that you're genuinely interested and prepared.
✨Show Off Your Analytical Skills
Since this role requires strong analytical abilities, be ready to discuss examples from your past experiences where you've demonstrated attention to detail and problem-solving skills. Think of specific situations where you successfully managed customer queries or improved processes.
✨Engage with Stakeholders
Highlight your experience in stakeholder management during the interview. Prepare to talk about how you've built relationships in previous roles, especially in a banking or operations context. This will help demonstrate that you can effectively liaise with brokers and internal teams.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, training processes, or the technology used in the role. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.
