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- Tasks: Deliver exceptional customer service and solve problems in the automotive industry.
- Company: Join a dynamic team at a leading automotive customer support provider.
- Benefits: Full-time role with opportunities for career growth and development.
- Why this job: Make a real impact on customer experiences every day!
- Qualifications: Previous customer service experience and strong communication skills required.
- Other info: Inclusive environment welcoming diverse candidates and supporting all abilities.
The predicted salary is between 500 - 1500 £ per month.
Position: Customer Support Advisor
Contract Length: 2 Months
Working Pattern: Full Time
Location: Pinley House, Coventry / 250 Bath Road, Slough
Overview
Are you passionate about delivering exceptional customer service in the automotive industry? Do you thrive in a dynamic environment where your problem‑solving skills can shine? If so, we have the perfect opportunity for you!
What You’ll Do
- Deliver Exceptional Service: Provide friendly and professional telephone support to all customers, meeting service level expectations and quality standards.
- Understand Customer Needs: Identify and address customer requirements, delivering solutions that foster retention and uncover renewal opportunities.
- Manage Customer Requests: Utilize our in‑house contract management system to handle all customer requests, including complex inquiries and financial modifications.
- End of Contract Management: Oversee the return of vehicles at contract termination, proactively seeking opportunities for extensions or renewals.
- Feedback Champion: Drive our Net Promoter Score (NPS) survey by encouraging positive feedback from customers during your interactions.
- Complex Problem Solver: Handle difficult inquiries with tailored responses, ensuring customer satisfaction and proper escalation when necessary.
- Continuous Learning: Stay updated on products, procedures, and compliance regulations to serve as an expert resource for customers and internal teams.
What We’re Looking For
- Previous experience in customer services is essential, preferably in a call centre environment.
- Knowledge of leasing products is a plus!
- Strong verbal and written communication abilities to effectively engage with customers and internal stakeholders.
- Excellent numeric and analytical skills with meticulous attention to detail.
- Initiative and teamwork: Ability to work independently while also being a collaborative team player.
Why Join Us?
- Dynamic Environment: Work in a fast‑paced team that thrives on meeting challenges head‑on.
- Career Growth: This role opens doors to future opportunities, including potential promotions within customer support management.
- Impactful Role: Contribute to improving customer experiences and departmental performance, making a real difference every day!
Ready to Make a Difference? If you’re excited about helping customers and eager to learn in a vibrant team, we’d love to hear from you! Apply now to become a key player in our customer support team and help us enhance customer satisfaction in the automotive sector.
Our client is an equal opportunity employer and welcomes candidates from diverse backgrounds to apply. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention. Adecco is a disability‑confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Customer Support Advisor in Birmingham employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Advisor in Birmingham
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your problem-solving skills! Think of examples from your past experiences where you’ve tackled tough customer issues. Being able to share these stories will demonstrate your ability to handle complex inquiries effectively.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’d be a perfect fit for their team.
We think you need these skills to ace Customer Support Advisor in Birmingham
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for delivering exceptional customer service shine through. Share specific examples of how you've gone above and beyond for customers in the past – this will help us see your dedication!
Tailor Your Application: Make sure to customise your application to highlight your relevant experience, especially if you've worked in a call centre or have knowledge of leasing products. We want to see how your skills align with what we're looking for!
Be Clear and Concise: Use clear and straightforward language in your written application. We appreciate attention to detail, so make sure your spelling and grammar are spot on. A well-structured application shows us you can communicate effectively!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the process smoother for everyone involved.
How to prepare for a job interview at Adecco
✨Know Your Customer Service Basics
Brush up on your customer service skills, especially in the automotive sector. Be ready to discuss your previous experiences and how you handled challenging situations. Think of specific examples that showcase your problem-solving abilities and how you’ve gone above and beyond for customers.
✨Familiarise Yourself with the Company
Do a bit of research on the company and its products. Understanding their leasing options and customer service philosophy will help you tailor your responses during the interview. It shows you’re genuinely interested and prepared, which can set you apart from other candidates.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. This means not just hearing but understanding the questions being asked. Respond thoughtfully and ask clarifying questions if needed. This will reflect your ability to engage effectively with customers, a key part of the role.
✨Show Your Team Spirit
Be ready to discuss how you work within a team. Share examples of how you’ve collaborated with colleagues to solve problems or improve processes. Highlighting your teamwork skills will show that you can thrive in a dynamic environment and contribute positively to the team culture.
