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- Tasks: Be the first point of contact for customer queries via phone and email.
- Company: Join a supportive, fully remote team at a leading employment consultancy.
- Benefits: Enjoy a competitive salary and the flexibility of remote work.
- Other info: Work independently while staying connected with a dynamic virtual team.
- Why this job: Gain valuable experience in a fast-paced helpdesk environment while helping customers.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 25500 - 25500 £ per year.
We are supporting the recruitment of a Customer Service / Helpdesk Advisor to join a virtual helpdesk team delivering high‑quality support across telephone and email channels. This role focuses on being a first point of contact, providing clear information, resolving queries where possible, and ensuring accurate records are maintained. The environment is fast‑paced and service‑driven, requiring a strong customer focus, attention to detail, and the ability to manage enquiries independently while working as part of a remote team. This opportunity is well suited to individuals who enjoy customer interaction, are comfortable using multiple systems, and take pride in delivering a positive customer experience.
Key responsibilities
- Acting as the first point of contact for customer enquiries via phone and email
- Providing clear, accurate, and timely information in line with agreed processes
- Recording all interactions accurately using internal systems and tools
- Managing a range of enquiries, resolving at first contact where appropriate and escalating when required
- Keeping customers informed about the progress of their enquiries
- Using helpdesk and telephony systems confidently and efficiently
- Maintaining a professional, empathetic, and customer‑focused approach at all times
- Working collaboratively with colleagues to support service delivery and improvements
What we’re looking for
- Experience in a customer service, helpdesk, or contact centre environment
- Confidence communicating with customers verbally and in writing
- Strong listening skills and the ability to understand and respond to different needs
- Comfortable working with IT systems and navigating multiple platforms
- Good organisation, attention to detail, and accurate record‑keeping
- Ability to work independently in a remote setting while staying connected to a wider team
- A proactive, reliable, and positive approach to work
Why apply?
- Fully remote working
- Competitive salary for a short‑term contract
- Clear structure and defined responsibilities
- Opportunity to build experience within a professional helpdesk environment
- Supportive, team‑based virtual setting
Adecco is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone’s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.
Contact Center Agent in Bath employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Center Agent in Bath
✨Tip Number 1
Get your tech sorted! Make sure you have a reliable internet connection and a quiet space to take calls. This will help you feel confident and ready to tackle customer queries without distractions.
✨Tip Number 2
Practice your communication skills! Role-play with a friend or family member to get comfortable with answering questions and resolving issues. The more you practice, the more natural it will feel when you're on the phone with customers.
✨Tip Number 3
Familiarise yourself with common customer service scenarios. Think about the types of questions you might get and how you would respond. This will help you feel prepared and confident when dealing with real enquiries.
✨Tip Number 4
Don’t forget to apply through our website! We’re all about making the application process smooth and easy for you. Plus, it shows you’re keen to join our team and be part of something great!
We think you need these skills to ace Contact Center Agent in Bath
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Contact Center Agent role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, it’s crucial to demonstrate your verbal and written communication skills. Use clear and concise language in your application, and don’t forget to showcase your ability to empathise with customers.
Highlight Your Tech Savvy: We’re looking for someone comfortable with IT systems and multiple platforms. Mention any experience you have with helpdesk or telephony systems, as well as your ability to adapt to new technologies quickly. This will show us you’re ready to hit the ground running!
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your application and get you one step closer to joining our awesome remote team!
How to prepare for a job interview at Adecco
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Understand what makes great customer service and be ready to share examples from your past experiences. This will show that you’re not just familiar with the role but also passionate about delivering a positive customer experience.
✨Familiarise Yourself with Common Tools
Since the role involves using helpdesk and telephony systems, it’s a good idea to get acquainted with common tools used in customer service. If you’ve used any specific software or platforms, be prepared to discuss your experience with them. This will demonstrate your ability to adapt quickly in a fast-paced environment.
✨Practice Active Listening
During the interview, practice active listening. Make sure to fully understand the questions being asked before responding. This skill is crucial for a Contact Center Agent, as it shows you can effectively address customer needs and concerns, which is key to success in this role.
✨Show Your Team Spirit
Even though the position is remote, teamwork is still essential. Be ready to talk about how you’ve collaborated with others in previous roles, even if it was in a virtual setting. Highlighting your ability to work well with a team will reassure the interviewer that you can contribute positively to their service delivery.