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- Tasks: Ensure passenger safety and deliver top-notch customer service at the gates.
- Company: Join a dynamic team with flexible shifts and a focus on safety.
- Benefits: Weekly pay, holiday benefits, free travel, and comprehensive training provided.
- Why this job: Perfect for those seeking flexibility and a chance to make a difference.
- Qualifications: Good English skills and a clear DBS check required.
- Other info: Work across multiple stations and enjoy varied hours from early morning to midnight.
The predicted salary is between 10 - 15 £ per hour.
Would you like a flexible work pattern to suit your needs, want to choose your own shifts through our scheduling tool, and work via an app on your smartphone? We offer weekly pay and benefits such as holiday and paid breaks, with full online and classroom‑based training provided. Our Customer Service Assistants provide a first‑class service to our passengers while ensuring their safety at all times.
Responsibilities:
- Effectively operate the gates ensuring the safety of all who pass through them.
- Deliver excellent customer service by responding to customer enquiries as quickly and efficiently as possible.
- Report any incidents and undertake measures to ensure the safety of the station.
- Undertake ticket checks and pass any irregularities to Revenue Protection.
- Wear uniform and I.D badge when working on shift and traveling to and from that shift.
- Additional duties may include bus replacement, crowd control and ticket checking.
You will receive an ID badge that allows free travel on board the client’s lines, to and from shifts. This badge enables you to work at multiple stations within the Region, thereby opening up more shift opportunities.
Basic Requirements:
- Good written and verbal English
- Clear DBS checks
- Adherence to Adecco Rail Drug and Alcohol policy
- Well‑presented and willing to adhere to Adecco Rail uniform standards
- Ability to work across a number of stations within the Region including Basingstoke, Fleet, Farnborough, Winchester and Woking.
The training event is scheduled for 20 February and you must be able to attend in Portsmouth.
Pay: £12.21
Hours: Varied and flexible Monday – Sunday, 6 am is the earliest start and midnight is the latest finish.
Duration: ASAP – On‑going contract
Customer Service Assistant Gateline in Basingstoke employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant Gateline in Basingstoke
✨Tip Number 1
Get to know the company! Research Adecco and their values, especially around customer service. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios you might face as a Customer Service Assistant and how you'd handle them. Role-playing with a friend can really help you feel more confident when it comes to the real deal.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and maybe even refer you for the role. Plus, it shows you're proactive and keen to learn from others.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you can keep track of your application status easily. Don’t forget to follow up if you haven’t heard back after a week or two!
We think you need these skills to ace Customer Service Assistant Gateline in Basingstoke
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Customer Service Assistant role. We want to see how you can deliver that first-class service and ensure safety at the gates!
Show Off Your Communication Skills: Since good written and verbal English is a must, be clear and concise in your application. We love seeing candidates who can communicate effectively, so let your personality shine through your words!
Highlight Flexibility: Mention your availability and willingness to work varied shifts across multiple stations. We appreciate candidates who are adaptable and ready to jump into action whenever needed!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and keep everything organised. Plus, it shows you’re tech-savvy, which is a bonus!
How to prepare for a job interview at Adecco
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Customer Service Assistant Gateline. Familiarise yourself with the key tasks like operating gates, ensuring safety, and delivering excellent customer service. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Your Customer Service Skills
Since this role is all about providing first-class service, think of examples from your past experiences where you've excelled in customer service. Prepare to discuss how you handled difficult situations or went above and beyond for a customer. This will demonstrate your ability to respond to enquiries efficiently.
✨Dress to Impress
Even though you’ll be wearing a uniform on the job, it’s important to present yourself well during the interview. Dress smartly and ensure you look professional. This shows that you take the opportunity seriously and are ready to adhere to the uniform standards required for the role.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions during your interview. Think about how you would handle situations like crowd control or ticket checking. Practising these scenarios can help you articulate your thought process and decision-making skills, which are crucial for ensuring safety at the station.
